Veteranstitch Reviews | Read Customer Reviews of veteranstitch.com

Veteranstitch Reviews | Read Customer Reviews of veteranstitch.com

Veteranstitch reviews

Showing 30 reviews with 1 star · Clear filters

Michael P.
Sep 2, 2025
Buyer beware
After going to my bank to stop payment I finally got my hat. Like the the fit, the look but the custom stitching, text, was wrong. After the terrible time I had communicating with this company, who never answered my emails, I gave up.
Response from VeteranstitchSep 8, 2025
I’m very sorry to read about your experience. I want to be clear: we never leave our customers without support — every order has a support ticket and we always work to fix issues, even if there are delays in replies. If your custom text came out wrong, I’d like to correct it for you. Could you please contact us again at [email protected] with your order number? I’ll personally review it and make sure you get the hat exactly as you ordered. We appreciate you giving us a chance to make this right.
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Roger G.
Aug 25, 2025
Never received my order or refund
Never received my order or refund. Company is a ghost business for Chinese based operation.
Response from VeteranstitchSep 8, 2025
I’m really sorry to hear about your experience. Just to clarify, we’re not a ghost company and none of our products are made in China — all of our embroidery is done in Vietnam, then shipped through our Dallas, TX hub into USPS. It sounds like your order ran into a shipping issue, and I want to get this fixed for you. Could you please contact us directly at [email protected] with your order number? I’ll personally review it and make sure you either receive your order or a proper resolution. Thank you for bringing this to our attention.
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Bernd E.
Aug 22, 2025
An absolute scam do not buy
An absolute scam do not buy, followed their directions they put patches on not embroidered into the hat! Hat was shipped in a paper mailer crushed when it got here. I repeat this is a scam! Veterans beware. They told me they would redo the hat, never heard from him again
Response from VeteranstitchSep 8, 2025
We’re sorry to hear about your experience, but we are not a scam — all our products are made to order and we always stand by them. If your hat arrived crushed or not as expected, please reach out again at [email protected] with your order number. We’ll make sure it’s fixed.
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Dragos R.
Aug 21, 2025
Bad quality of stitches
Bad quality of stitches, the hat itself is low quality and I received an additional hat that was not mine but belongs to another veteran. I wrote an email to return it and I never received any response from the company. No phone number to contact and the email for support doesn't have to many options. I do not recommend purchasing any items from this company.
Response from VeteranstitchSep 8, 2025
We’re very sorry to hear about your experience. Receiving the wrong item and not getting a reply is not acceptable, and we want to make this right. We respond to all support emails, but it’s possible your message didn’t reach us. Please contact us again at [email protected] with your order number, and we’ll fix both the quality issue and the extra hat you received. We stand by our products and want to resolve this properly.
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Ervin T.
Aug 20, 2025
Poor quality …
Received my caps today and I am disappointed with the quality of the stitches. My retired cap have senior chief anchors and not master chief. My veteran cap have the wrong color anchors and they don't look like anchors. Very poor quality products.
Response from VeteranstitchSep 8, 2025
We’re very sorry to hear this. The wrong insignia and stitch quality are not acceptable, and this isn’t the standard we aim to deliver. If you can please contact us at [email protected] with your order number, we’ll arrange a proper remake with the correct anchors and improved stitching. We stand by our work and want to make sure you receive caps you can wear with pride.
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Home Cooks A.
Aug 16, 2025
Garbage company
Garbage company, with garbage products do not loose you money to them
Response from VeteranstitchSep 8, 2025
We’re sorry you feel this way. We’re not a scam — every cap is custom-made and we always stand by our products. If there’s an issue with your order, please reach out to [email protected] with your details so we can fix it for you.
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Carol
Aug 15, 2025
Received the wrong color hat
Received the wrong color hat. I was in the Navy and was sent a red hat which everyone knows is a Marine color. Also, in the ad it shows receiving the hat in a box. Mine came in a plastic sack stuffed in my mail box. It was quite wrinkled.
Response from VeteranstitchSep 8, 2025
We’re sorry about your experience. The wrong color should not have happened, and we’ll be glad to correct it. Please email us at [email protected] with your order number so we can send you the correct Navy hat. As for packaging — we normally use protective mailers to keep shipping costs reasonable, but your hat should not have arrived wrinkled. We’ll make sure it’s fixed.
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Jim B.
Aug 12, 2025
Wrong color hat, VERY POOR customer Service
Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the Veteran Owner Danny is a real guy. They do not publish their company structure anywhere and have multiple hat companies from the same address in Wyoming. Take your business elswhere!
Response from VeteranstitchSep 8, 2025
We’re sorry to hear about your experience. We never refuse to fix mistakes — every order issue is reviewed and corrected, whether it’s a wrong color or a stitching error. If your hat came in the wrong color, please contact us again at [email protected] with your order number so we can get the correct one to you. For clarity: VeteranStitch is based in Wyoming with fulfillment through Dallas, TX. All embroidery is done in Vietnam, not China, and every cap is made to order. We stand by our work and always aim to make things right for our customers.
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