Don
Ordered two caps
Ordered two caps. One was correct and one was wrong. The mistake was on me. Vinci was respectful and nice. He got me a new cap asap. Recommend Vinci for anything.
Response from VeteranstitchMay 13, 2026
Thanks for the review, and I want to respond honestly rather than just apologize. On the spelling, I pulled your order from our system. The name submitted at checkout was "Haye" (without the final S), and the cap was produced exactly to that spec. The order confirmation email you received from us at the time of order shows the same. So while I understand the frustration of receiving a cap that doesn't have your full name on it, the missing S happened at the checkout entry, not at our production line. Despite the order being correct to the spec submitted, I did offer a remake of the corrected "Hayes" cap with a small $15 production fee contribution from you (with us covering the rest of the cost plus shipping). That offer is still on the table and the remake can be in production the same day you confirm. We don't typically remake custom-embroidered orders for free when the original was made to spec, but I want to meet you partway. We respond to every customer who writes in. If you've felt unheard, please reply to my email on this thread or write directly to [email protected] and I'll take care of you personally. The corrected cap is one $15 confirmation away. Best regards, Vinci VeteranStitch Support