VeteranstitchVeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs.We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Veteranstitch (veteranstitch.com) has 95 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Lou M.
I paid for an order for my Vet Hat in September. Hat never received. I sent an email back to Veteran stitch but no response. Be very careful with this company as they will take your money without delivering a product. As a Veteran, this is very disappointing.
Keith D.
I had a hat sent to friend who is very ill and may not recover. She looked forward to receiving a hat with the correct branch of service but it was an entirely different design. I followed the procedure of contacting the company to let them know but have never heard a word back from them except for this complaint site. They tell you they will make it right. The only thing I want is a complete refund and to let some other buyers deal with them. This is a previous response to my original complaint to Veteranstitch. And I sent several more follow up complaints to the original complaint but still no answer and more important, NO ACTION. The only priority is not answering. "As for “no response,” that’s not how we operate — please check your spam folder, or reach out again to XXXXXXXXX with your order number and we’ll prioritize this." There is no priority on this. Don't buy from these people, they really don't care about you once they take your payment.
Renee B.
If I could do zero stars I would. I ordered three hats for my father who served 26 years in the Marine Corps. Not only did the hats come over a month after being ordered and having the delivery date change numerous times without notification, but when they did arrive the quality was terrible! The lettering was illegible, the diamond inside of the rank was crooked and unrecognizable, and the lettering was crooked. Even the standard “United States Marine Corps” lettering was jubbled and illegible. I notified my credit card company to dispute the charge prior to receiving the hats because the company gave me the runaround about not knowing what was happening due to a delay in customs (even though the shipping label they created said it was coming out of Jacksonville, FL). When I asked for a refund because the quality of the hats was poor and did not match what they said it would look like, they doubled down that it did and made excuses. Even the quality of the hat is poor. I would highly suggest no one purchase a hat from this company ever again.
customer
Still waiting for my hat since August! The ad makes one think this is an American company but it is somewhere in Asia. Didn’t take long to take my payment!
Response from VeteranstitchOct 8, 2025
Hi there, Sorry you’ve been waiting that long — that’s not acceptable, and we understand your frustration. Please email us at 📩 [email protected] with your order number so we can track it down and make this right ASAP. To clarify: ✅ We are a veteran-run company, and all orders are shipped from our hub in Dallas, TX. ✅ Embroidery is done by our trusted team in Vietnam — not China — to keep prices reasonable while offering full customization. ✅ We offer a lifetime stitch guarantee, and we absolutely stand behind our product and service. We may not be perfect, but we are not hiding. We’re here to fix it. 🫡 — The VeteranStitch Team 🇺🇸
paul C.
I ORDERED A USMC HAT AND THEY MISPELLED MARINE THEY SENT A REPLACEMENT WITH THE SAME MISTAKE AND A NEW REDISIGNED HAT WAS PROMISED OVER 3 WEEKS AGO AND NOTHING NO COMMUNICATION NO QUALITY CONTROL HOW CAN A VETERAN OWNED COMPANY MISPELL MARINE
Response from VeteranstitchOct 8, 2025
Hi there, We completely understand how upsetting that is — and we take full responsibility. There’s no excuse for “MARINE” being misspelled, not once, but twice. That’s a failure on our part, and we’re truly sorry — especially as a brand built to honor Marines, not disrespect them. Your redesigned hat should’ve been in your hands by now, and the lack of follow-up communication is on us. Please email us again at 📩 [email protected] with your order number — we’ll personally prioritize your fix and ensure it’s right this time. We’re veteran-run, but we’re also human — and we’ll make this right, guaranteed. 🫡 — The VeteranStitch Team 🇺🇸
Samuel F.
It took 8 weeks for delivery of my hat and the quality of embroidery is terrible. BEWARE!
David
It’s a scam. You will wait a life time for product IF you even get it. Stay away.
DAVID S.
I ordered a vest and it was WAY too small. Like three sizes too small and the patch on the back was incorrect. I was having a dialog with them regarding the item but they suddenly stopped responding. If they would have sent me the correct item to replace the one sent I would have been happy but they decided to ghost me. Very sad as I was so excited for the vest.
