Jacinto Melendo R.
Excellent support from Lily, but the subscription system is a complete trap
I am writing this detailed review to clearly distinguish between the excellent customer service I received and the highly deceptive business model operated by this company. First of all, I want to express my sincere gratitude to Lily from the customer support team. Her response was fast, professional, and empathetic. As soon as I contacted support regarding an unauthorized charge, she took immediate action, closed my account, and processed a full refund of 39.95 EUR (Invoice No. 2137175). Lily deserves 5 stars for her impeccable assistance; she handled my problem perfectly and ensured my money was returned without delays. However, the company’s billing practices deserve 1 star and severe criticism. On September 17, 2026, I signed up for what was explicitly presented as a 48-hour trial period for a one-off fee of 0.60 EUR (Invoice No. 2102406). Nowhere on the main checkout interface was it clearly, transparently, or visibly stated that this action would automatically enroll me into a massive monthly recurring subscription of 39.95 EUR. Hiding a monthly fee that is nearly 70 times the price of the original trial in obscure terms is a predatory subscription trap designed to exploit consumer oversight and confusion. Forcing a transaction of 39.95 EUR the exact moment the 48-hour trial ends without any prior notification or explicit confirmation is completely unacceptable. This platform actively profits from trapping everyday users who only need a quick service into expensive, long-term commitments they never intended to purchase. While I am fully satisfied with Lily’s prompt resolution and the return of my funds, the management of this platform must take immediate responsibility. They need to redesign their payment pages to display renewal terms, dates, and prices in bold, undeniable text before any user inputs their card details. Stop using hidden clauses to trick customers.
Response from VestigeeSep 20, 2026
Hello, Thank you for sharing your feedback with us. We sincerely appreciate your kind words regarding the assistance you received from our support team; we always strive to resolve any concerns as quickly and fairly as possible. We have taken note of your comments regarding the transparency of our subscription terms and the trial period transition. Please be assured that your suggestions for improving the clarity of our pricing pages have been shared with our management team for review. If you have any further questions or require additional assistance, please do not hesitate to reach out to us at [email protected]. Lily, Customer Support Manager