VestigeeVestigee is one of the most innovative genealogy and family search platforms. Vestigee was built with family search enthusiasts from the ground up. The platform offers exclusive access to over 40 billion data points, allows users to build their family tree intuitively and visualize life journeys in an innovative map view, and offers a wide range of AI services to find new documents, colorize and animate pictures, or even extract text from old letters.
Vestigee (vestigee.com) has 655 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Giorgio R.
Semplicemente inutile… pagate 1.95 per informazioni che trovare semplicemente su google
Response from VestigeeOct 7, 2026
Buongiorno, Ci dispiace che il servizio non abbia soddisfatto le sue aspettative. La ringraziamo per aver condiviso la sua opinione: ne terremo conto per continuare a migliorare il nostro servizio. Cordiali saluti, Il team Vestigee
Van G.
Peu fiable en ce qui concerne les recherches. Problème de visibilité sur le prix de l’abonnement après période d’essai très courte. Heureusement le service client est très réactif et le remboursement rapide
Response from VestigeeOct 7, 2026
Bonjour, Nous sommes ravis d’avoir pu trouver rapidement une solution à votre situation et que notre service client ait pu vous accompagner efficacement. Nous sommes toutefois désolés que vous n’ayez pas été pleinement satisfait de votre expérience avec le service. Cordialement, L’équipe Vestigee
Andrea
Did a trial for £1-93 and days later £43-65 pounds was taken from my paypal. Be careful without knowing it I had signed up. Had no email from them explaining this. Could have done without losing all that money and also it has found nothing out with it I’ve had to fill everything in myself and it’s still not telling me anything I don’t know. Tried contacting them to no avail. Also says family report is being written and may take a few minutes but weeks later still not done. Asked it to search a name from 1920 onwards and the only thing it came up with was 1 record from 1914 when the person was t even born and was a date earlier than the date I had asked it to search. Just gone back on it now and it is suggesting I look for the marriage certificate between my mother and grandfather when clearly in the tree they are father and daughter. Also focusing on where I live now and that it is where my mothers maiden name originated but it isn’t it’s from Ireland.
Response from VestigeeOct 5, 2026
Hello, We’re sorry to hear that the service did not meet your expectations and for the difficulties you encountered. Please contact us at [email protected] and mention this review so we can review your situation and assist you personally. The terms of the offer, including the trial period and the subsequent automatic renewal of the subscription, are displayed before payment and reiterated in the confirmation email. Best regards, The Vestigee Team
Giacomo B.
Sono finito su questo sito mentre cercavo di trovare il mio albero genealogico e mi è stato chiesto di pagare 95 centesimi per la ricerca, e fin li va bene. Mi arriva dopo un paio di settimane un addebito inaspettato di 35€ che sinceramente non avrei MAI speso per un servizio che poi non si è neanche rivelato ciò che stavo cercando. Non era per niente chiaro che questo addebito sarebbe arrivato e adesso ho appena buttato nel gabinetto 35€, ripeto, senza nemmeno aver trovato ciò che stavo cercando.
Response from VestigeeOct 5, 2026
Buongiorno, Ci dispiace per questa esperienza e per l’insoddisfazione legata al servizio. La invitiamo a contattarci all’indirizzo [email protected], menzionando questa recensione, così potremo verificare la sua situazione e aiutarla personalmente. Le condizioni dell’offerta, incluso il periodo di prova e il successivo rinnovo automatico dell’abbonamento, sono indicate prima del pagamento e riportate anche nell’e-mail di conferma. Cordiali saluti, Il team Vestigee
Lena Svalling E.
Thus us really a bad bad site. They’re not okey. I give a warning don’t do it.
Response from VestigeeOct 5, 2026
Hello, We’re sorry to hear that you had a negative experience. We’re not able to identify your situation from this review, and we’re not sure what issue you encountered. Please contact us at [email protected] and mention this review so we can locate your account, better understand what happened, and assist you personally. Best regards, The Vestigee Team
Holly C.
I’m extremely disappointed with my experience. £43 has been taken from my available balance for a subscription that I did not knowingly sign up for or agree to. The transaction is currently showing as pending with Santander, but the £43 has already been deducted from the money available in my account. Because the payment is still pending, Santander has told me they are unable to take action on it yet. I have also tried to contact the company directly to get this resolved, but the email address provided does not work, leaving me with no way to contact them about the charge. I’m now £43 down while I wait for the transaction to either complete or be reversed, for a subscription I did not authorise. The fact that I also cannot contact the company makes the situation even more concerning. I would strongly advise anyone considering using this service to be very careful and to check exactly what they are agreeing to.
Response from VestigeeOct 2, 2026
Hello, We’re sorry for this experience and for the concern caused by the pending payment. We have already processed a refund for the amount concerned. We would also like to clarify that the terms of the offer, including the trial period and the subsequent automatic renewal of the subscription, are displayed before payment and reiterated in the confirmation email. We remain available at [email protected] if you need any further assistance. Best regards, The Vestigee Team
Tino S.
Je n’ai pas eu le mail de mon arbre généalogique après avoir payé
Response from VestigeeOct 2, 2026
Bonjour, Nous sommes désolés que vous n’ayez pas reçu l’e-mail récapitulatif de votre arbre généalogique après votre paiement. Nous vous avons contacté afin de vérifier votre situation et de la régulariser au plus vite. Cordialement, L’équipe Vestigee
lorrai S.
Sono stato truffato: dopo aver pagato per la ricerca dei documenti, e non ricevuto nessun documento , dopo alncuni giorni mi mandano una fattura di € 34,90 cercherò il modo per fare una denuncia
Response from VestigeeOct 1, 2026
Buongiorno, Ci dispiace per questa esperienza. La invitiamo a contattarci all’indirizzo [email protected] citando questa recensione, così potremo verificare la situazione e procedere al rimborso dell’importo. Ricordiamo inoltre che le condizioni dell’offerta, inclusi il periodo di prova e il successivo rinnovo automatico dell’abbonamento, sono indicate prima del pagamento e riportate anche nell’e-mail di conferma. Cordiali saluti, Il team Vestigee
