Hannah T.
I found the website confusing and…
I found the website confusing and difficult. I have used many family tree sites but this one kept glitching. I signed up for a free trial and while testing it out on the same, I cancelled my membership and trial. Today an automated payment came out my account. I emailed and within minutes Lily got back to me and let me know she had processed my refund. She was very helpful.
Response from VestigeeMay 15, 2026
Hello, Thank you for sharing your review and for your feedback. We are sorry to hear that you found the platform confusing and encountered technical difficulties. We have taken note of your comments regarding these glitches to help us improve our service. We are, however, glad to hear that Lily was able to assist you quickly and process your refund. Should you have any further questions or need additional support, please do not hesitate to contact us at [email protected]. Best regards, The Vestigee Team