Vessel HealthReviews of vesselhealth.com

I signed up for a monthly subscription to try it out. It wasn’t for me and I tried to cancel. It’s impossible, they don’t let you cancel the subscription and I am now in an infinite loop with their customer support.

Poorly run company,bad technology, and questionable science. Not a good mix!

As much as I wanted to love this company and the idea behind it I unfortunately have had nothing but a bad experience from the very beginning. Being very excited to try out the test strips my phone had major scanning issues I was never able to scan it on my device although they claim “most devices are compatible” so I skip the rest of my test strips in hopes to cancel but I never received emails back for months on the issue. They kept sending me test strips even though I thought I cancelled and they would charge me when I’m not able to use them. I have piles of strips unable to use. Eventually I get an email back from a representative named Sue Engasser who was anything but helpful or nice. Expressing how I wanted to cancel she told me I couldn’t until I fulfilled my year and skipping did not count. I told her it didn’t work scanning and she told me my device should work and then seemed to ignore me and close my case. She was not willing to help at all she seemed very condescending and rude. This company is a money hungry scheme, I highly suggest if you are concerned about your levels to go get them checked professionally or find a different company. One maybe with better customer service or better device compatibility. After all of this I have not one good thing to say about vessel and I truly hope everyone’s reading thoroughly on the fine print because even if it doesn’t work on your device you are still stuck paying for a product you cannot use. So thank you vessel for wasting my money and my time.

I tried Vessel for a little over a month and consistently got results that said my cortisol was high and magnesium was low. Because I was concerned about the negative health implications of these levels, I requested a comprehensive blood workup from my primary healthcare provider. The results showed my magnesium and cortisol levels were all within a very healthy range, meaning the Vessel tests were not accurate. To be clear, I did the Vessel tests *exactly* as directed. I do not trust the accuracy of these tests and am in fact frustrated that I was going to such lengths to increase my magnesium levels (taking supplements, etc) because they are obviously not based on anything valid.

I will be reporting them to the BBB. I have been trying for weeks to cancel and get canned responses everytime about how they want to call me. I don’t want a call, I want to cancel. I am also advising my card company to decline any future charges. This company is a scam

I have been communicating to Vessel Health about membership issues for weeks now. I signed up for a yearly membership, yet I have been unable to view it or log in. Customer service gave me a new login, which I used but it doesn't show my membership purchase. It's like I have a ghost account with my payment and shipping and an app account that keeps prompting me to sign up. I travel a ton and need to be able to access my paid membership, but no-one has been able to connect the two accounts and I can't access my paid one. I am within my first 30 days and have asked twice now via the "We Got You" email but haven't gotten a response, so I don't feel like you "Got Me". I have wasted a ton of time trying to resolve this and just want out at this point. Good luck to anyone trying to cancel.

Overall, this company has wonderful customer service and is quick to reply with any issues. When I had issues with my phone grabbing a clear enough image (it's an iPhone 8+ which is still within their recommendations, but not as good of a camera as some newer models) for the test results to process, I was sent replacement test cards no questions asked. I also really liked being able to monitor different things, but I didn't find the nutrition or supplement information very helpful in my particular case because I really just wanted to monitor vitamins and already have pretty extensive nutrition and wellness knowledge. The plans that you create for increasing low vitamin levels or lowering high stress levels for example, were a bit unhelpful as well, since you are kind of made to choose a plan (otherwise the alert doesn't go away and I can't stand alerts). The plans would maybe be helpful for someone who has very little nutritional or wellness knowledge though. I really like the idea of this app and company, and I have no doubt that with time they will continue to make improvements.

I have been trying to cancel my subscription. I tried talking to a representative through their chat feature and they stopped replying. I was later told they were “disconnected” but they never tried to contact me. I have sent multiple emails with no response. If I don’t receive a cancellation confirmation within the next day or two, I will report them the the BBB.