VesselReviews of vesselbrand.com

Love the expedition pen I purchased. That being said the first pen failed in 3 months. Was set a replacement that pen died failed within 2 months. The issue with all the pens is that they stop drawing. I was sent a replacement for that one. I bought a different expedition pen and that pen failed after 5 months. A replacement was sent. Both replacement pens failed in less than a year but only have 6 month warranty. So that is 5 pens that failed in under a year. Emailed customer service and was told no replacement as pen was past 6 month for warranty. They included a a 20% discount, seriously why would ever buy this again. I believe they are suppressing bad reviews as my review is not showing up after 5 days since I submitted the review. Customer service has stopped responding to emails. I find it hard to believe that they have very little negative reviews. The majority of complaints in negative reviews indicated that unit had failed. I am curious what the actual failure rate of their products is. Im sure the 6 month warranty is really based on the high failure rate so they can cut their losses from junk products.

No customer service at all wiil not respond any recommendations on a vape that warrants there product?

Jeneca went beyond and above in the customer service category. This day and age doesn’t seem to matter in a lot of businesses once the transaction is paid they usually aren’t as eager to help once they have all ready got your busine$$. But they made things right and then some. Will def shop vessel again & again if they put the customer first over the product

I really enjoy their products and the perform as advertised. I have many different products from this company and have had a few different technical issues that were resolved quickly and painlessly. I highly recommend Vessel for the products and support.

Amazing customer service, prompt replies and product quality is top notch. Vessel is the only brand for 510 thread cartridges I trust and depend on.

I felt I needed to update my review. I recently brought out my vessel battery and tried it again. It worked very well and did a fantastic job of heating the rosin.

I tried to buy vape pen 4 times from 4 different cards. Money went off, but order wasn't completed because of some error. It's one week since this situation happen and money didn't back. Stay away from scam processors

I have multiple products from this company. Aesthetically they look nice. Quality in products and service is devoid completely. Batteries won’t hold a charge after a month or two of use. The compass battery has been sent to me multiple times with manufacturer defects (magnets not installed, the spring connector piece stays erect preventing a connection with any 510 cartridge) and the customer service is either non-existent or they are condescending and refuse to acknowledge their products faults, blaming the customer with pre-planned excuses. This company is horrible. They make horrible products that arrive not working or break within a few months. They have horrible customer service.