VesselReviews of vesselbrand.com

My order didn't ship after waiting almost 2 weeks. I tried to contact them via their site chat, it said wait times were longer than expected, but even 7 hrs later it never connected me to anyone. I tried email, no response. I found their support number and someone answered finally, but they said they weren't sure why it hadn't shipped yet. However to make up for the delay, they would ship it FedEx overnight for free that day. "Awesome, thank you" Except they didn't, they shipped it standard ground delivery and FedEx Ground is worse than UPS around here. It's now almost a week since I called and my package has been delayed multiple times. Supposedly will be delivered today, but the tracking still just says On The Way.

Overpriced garbage with horrible customer support and warranty. I'm out 70 dollars because this company doesn't seem to have any quality control. I received a vape pen what wouldn't charge or turn on. I had to argue several times with customer support do you even get them to agree that it wasn't working. That was a huge waste of time. Then on top of that they require you to mail out the defective device without even sending you a replacement so now I'm out $75. What a scam

I ordered two vapes and cases for a special occasion. One item was on backorder, but I got no notification, no heads-up—just silence. Instead of offering a solution, they canceled the entire order and refunded me like it was no big deal. No effort, no apology, no care. They ruined what could’ve been an awesome gift. If you value your time and your money, look elsewhere. This company doesn’t value its customers, just the transaction

Horrible company they know Canada post is on strike & they send my package through them now they won't refund my money until strike is resolved. But every other company that cares about there customers use other shipping methods not Vessel they take your money then send your package to canada post that hold it ransom there crooks

Received a wrong item and unfortunately the only way to reach customer support is via email. They took 3 days to respond just to tell me that the return of the wrong item would need to be confirmed before shipping out the correct item. One big problem, they sent the wrong label for the return so now I have to wait even longer for them to fix it. Absolutely awful customer service. They do not care about fixing their own mistakes and good luck getting timely responses from them about their own mistakes.

Love the expedition pen I purchased. That being said the first pen failed in 3 months. Was set a replacement that pen died failed within 2 months. The issue with all the pens is that they stop drawing. I was sent a replacement for that one. I bought a different expedition pen and that pen failed after 5 months. A replacement was sent. Both replacement pens failed in less than a year but only have 6 month warranty. So that is 5 pens that failed in under a year. Emailed customer service and was told no replacement as pen was past 6 month for warranty. They included a a 20% discount, seriously why would ever buy this again. I believe they are suppressing bad reviews as my review is not showing up after 5 days since I submitted the review. Customer service has stopped responding to emails. I find it hard to believe that they have very little negative reviews. The majority of complaints in negative reviews indicated that unit had failed. I am curious what the actual failure rate of their products is. Im sure the 6 month warranty is really based on the high failure rate so they can cut their losses from junk products.

No customer service at all wiil not respond any recommendations on a vape that warrants there product?

I tried to buy vape pen 4 times from 4 different cards. Money went off, but order wasn't completed because of some error. It's one week since this situation happen and money didn't back. Stay away from scam processors