VertigovinylReviews of vertigovinyl.com

In October, I pre-ordered a limited edition vinyl with a signed insert. The vinyl release date was delayed without any communication. It arrived in the most flimsy mailer ever, and of course arrived damaged as a result. The main reason I ordered from them was for the signed insert (woke up at 3am to secure it) but it arrived without the insert. The vinyl is a picture disc which I detest and unsurprisingly sounds horrendous. I contacted their customer service over a week ago about the damage and missing insert and have yet to receive a response. Horrendous company and service, no surprise their web store reviews are restricted.

Have ordered from them a four times, only once has a vinyl arrived without any mishaps. They are used to delaying shipping dates without any emails to inform you, they don’t answer customer care emails and I had to tag them repeatedly on instagram stories to get their attention.

Emailed over two weeks ago and had no response, even tried to dm on instagram and comments on their posts. Terrible customer service, definitely won’t be ordering from here again. Unsure if my order I’ve tried to cancel will even arrive

Ordered a record which was allegedly shipped over a month ago but has not been delivered. They dont respond to emails or messages on their social media. Im having to do a bank charge back to get a refund. Really bad business, zero customer service.

I've emailed several times trying to find out why my order wasn't being shipped as it was well past the shipping date, and right when I ask to cancel the order and get my money back they mark my order as shipped. It's been 5 days, and USPS still hasn't received the vinyl from them. They marked it as shipped simply so I couldn't cancel and still have not replied to me thru email or social media (it's been 2 weeks). They also deleted comments I made on their tiktok account calling them out for it. Very scummy and not excused by being a "small business"

My order that I placed six weeks ago is still an absolute no show, even after politely contacting customer service about this twice, to no response. Although I understand this is an American based company who has to - in my case - ship to the UK … this was an exclusive drop where both vinyls came to over £50 each, so to have given them this much money, and not only have nothing to show for it, but also no idea where my vinyls even are or what’s even happening with them … all this time later … it’s incredibly disheartening. It doesn’t help seeing other reviews where people talk about receiving their records three months late and broken on arrival. I really hope this isn’t how my case turns out, especially as Natural Born Losers is an album of great sentimental importance to me. I’ll try getting in touch again with fingers crossed that there may be help this time, but yeah … just really disappointing so far. If this is resolved I’ll take my review down, but it’s certainly discouraged me from buying from them again in the future.

Scam, bootleg

Worst shop of my life! Uses AI to communicate with customers and is not able to correct a mistake they unfortunately made…so I didn’t even get the products! They stopped answering me for about a month now regarding the issue and I did not get my money (over 130$) back. I’m really sad and I just can’t recommend enough: buy at your local vinyl store!!!