Vertex CarshipReviews of vertexcarship.com

Communication was clear and prompt with no pressure

Good communication and good understanding costumer service with grace Grace I don't usually leave reviews, but Grace made the entire process easy and stress-free. She was always available when I had questions, provided regular updates, and made sure I knew exactly what was happening with my shipment. What stood out most was her dedication and follow-up. She worked hard to find a reliable carrier and kept her word throughout the process. My vehicle was picked up and delivered as expected, and everything went smoothly from start to finish. If you're looking for a transportation company that values communication and customer service, I highly recommend Vertex Carship. Thank you, Grace, for your professionalism and excellent support.

The people were friendly and I did receive a refund for the down payment but the service itself was not great. The pick-up was missed twice due to the driver’s truck not working. When a driver was located, the price increased from the initial quote and the delivery time was extended. So, I kindly requested a refund which they did return.

Rebecca Ken best person very hard working and highly recommended

Larry is a good supervisor!

I’m not gonna lie i was very skeptical about using them to ship my car but im so glad i did! I will say they’re the broker so they still have to add the carrier companies price but they’re really transparent about pricing! It took me a while to actually book with them but when i did I literally did everything in one day and they had the carrier pick up my car the same day and it got to me earlier than expected! I would use them again.

Chloe did everything she could to get my vehicle shipped but it didn’t pan out , also refunded my initial payment. Great to work with

Vertex Carship misled me into believing they would transport my car from Illinois to Washington State for $600. It was not until the day of the transport when they said the truck they had wanted $2000 instead of the $600! When I protested, they informed me they were a car transport broker, not the actual shipper. Even though I had asked them at the very beginning if they were a transport service and they said yes! In addition, I was unable to secure another service because Vertex told me I needed to pay a $200 cancellation fee. As a result of this, my car is currently sitting in a storage facility while I am deciding what the next step is.And I am currently at my new location with no means of transportation except Lyft. I should mention that in the entire time I was in contact with this company, not once did I speak to an actual company representative. Instead I could tell by the accent that I was speaking to a third party call center most likely located somewhere in India! I am currently in a situation trying to decide how I can get my car up to my new location, even if it means going back and driving it up myself! I can say with absolutely no hesitation whatsoever that my experience with Vertex Carship was positively unsatisfactory! I would not recommend them or their services to anyone! In fact my experience has me questioning the entire car transport industry as far as honesty and looking out for the customer goes! All I can say is based on my own experience.Is that I should have done my homework more thoroughly than I did! I would suggest to anyone out there who is even seriously thinking of using a car transport service to transfer their vehicle to think twice about the matter. And then make sure that if you do make a decision that you look, that company up left and right back and forwards before you consider any next step. For now, avoid Vertex Carship! Avoid them like you would avoid the plague! They have 0 honesty and 0 integrity! The only way they could satisfy me at this point is by sticking to the original price of $600. I already paid them a $150 booking fee. I did put in a request for a refund, but they have never responded back.