VertagearReviews of vertagear.com

Je leur ai fait leur travail en envoyat des mails avec toutes les preuves, factures et documents divers pour prouver mes dires et mon bon droit mais ils ne daignent pas me répondre. La société Vertagear m'a purement et simplement volé 700 euros et me considère tellement peu qu'il ne me répondre même pas. Je vais aller à la police porter plainte même si je sais que leurs juristes auront tôt fait de faire disparaitre en fumé tout cela. Mon expérience avec cette pseudo société malhonnête est la plus mauvaise que j'ai pu vivre depuis que je commande sur internet (plus de 20 ans). Again, shame on you Vertagear!

I bought a VERTAGEAR S-Line SL4000 Gaming Chair for my 11 year old son. Within 12 months, the seat base material was from the stitching. I have spent the last 9 months requesting a replacement seat base and the warranty runs out in 3 months. They rarely respond. Once they did, the excuse was staff busy, ill and they’re sorry. All I want is a replacement before the warranty runs out. I really don’t know what next step to take! I’m a genuine reviewer, and I concur with all those one star reviews. I really believe those good reviews are fake and probably written by vertagear staff. Choose a different brand and save yourself the pain!

I give my experience a five star because unfortunately I cannot rate any higher. The representatives went above and beyond to ensure that I received the best customer service possible! Rest assured that I will be updating my chair to a later model with confidence! 💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾

You can safely consider this a scam site. Their chairs are terrible. Ergonomics wise you are better off standing on your knees on the floor. Quality-wise? Unacceptable. After one year the back support and the head pillow will become unusable. It will also start to crack and make noise with every movement and it will also become really unstable After two years every single seam of the base will start ripping apart. Even if you for some reason you can find this chair comfortable you can forget about any kind of support. They usually ignore all the emails, calls, and messages and when you are able to reach them out will ignore any kind of legislation and avoid fulfilling their warranty obligations: if they keep responding at this point they will blame everything on "wear and tear".

Seems like a lot of issue from others that I had experienced with but they did come through as they had been disrupted with their Netherlands warehouse. They did follow up and ship the warranty part when their shipment arrived.

I purchase an SL-2000 in 2017 and within two years it had degraded completely. Splits in the fabric of the seat, faulty hydraulic system, armrests forming cracks, and worst of all the the metal frame itself collapsed. The metal bars forming the seat bent and broken. I am 70kg on a chair which advertised 150kg weight capacity. However, the most shocking to me was what ensued - I am now locked in an endless vacuous email chain that has lasted 9 months. The fact is that they have absolutely no intention of honouring any warranty claims. They accepted mine and gave me my warranty number in July 2020 and since then they take 2-11 weeks to reply to emails, their phone number and any other form of contact simply doesn't exist or function. I feel sick reading all the other similar experiences with Vertagear now - and it is painfully clear to me that they are a scam company. They sell cheap dangerously built products which eventually will all fall apart, and they attach warranty information to them as a lure and pretence of quality to customers, knowing full well that they will never even attempt to fulfill the "binding" agreement with the consumer. My advice to the many others in this position - put all of your pressure on the shop you purchased your chair from. They are liable for advertising and selling you the product and they are in a better position to recover damages from Vertagear. Also this potentially could protect other vulnerable people by incentivising the outlet to cease business with a dishonest manufacturer.

The only surprise I found when reading these reviews is that someone at Vertigear actually responded. Lying and deceptive responses, but replies all the same. As of March 2021, Vertigear has completely given up the pretense and stopped responding. The support line says they are "unable to take incoming calls." Live chat is "currently offline". Email is not returned. The support portal does not work. Vertagear as a company is a joke. I looked them up on LinkedIn and it's actually a new company (est. 2015 ) with only 13 employees. How they sold so many chairs and have a contract with Alienware is beyond me. How they still have this contract is Alienware is unbelievable. After mine broke and trying support, it was clear they were going to do nothing so I took it apart and found the steel is cheap and the welding is terrible. Spot arcwelds (splatter everywhere) with little penetration. One intact weld I could pull apart with my hands. The fix? Do the welds yourself (or have a friend/pro do it) and brace it as needed with good steel or aluminum depending on what your chair is comprised of. Mine is better than new now. Otherwise, it seems about all that can be done is to spread the word what kind of company Vertigear is.

SUPER BAD SUPPORT, response time is like 6month and responses are useless. Awesome chair but shiiiiit.