VertaforeReviews of vertafore.com

NIGHTMARE COMPANY, LIES + NO HELP. STAY AWAY AT ALL COST. We reached out to Vertafore because we were looking for a rater for non preferred + preferred, but specifically one that utilizes Anchor General in WA state. That was our ONLY reason for signing up. I asked the Sales rep, Tracy Zerangue, if there were any cancellation fees or penalties, he advised me no. Go through training on the 1st day and see that they do NOT offer Anchor General for WA state, even though I was assured they do. Right when I realize, I try to cancel before even installing software and now I am told there is NO way to cancel out of the 4 year contact? I email Tracy and he advises me that although he said that, he does not have the authority to cancel? If you do not have the authority on something why would you be advising customers in that respect? I have spoken to everyone from heads in customer service, billing, etc. and no one is able to help me. I am still trying to figure out how to cancel, no one has been of any help at all. Being in a small business, I know how important client relationships and company integrity are EVERYTHING, Vertafore has 0%. They are a distrustful company that will send you contract after contact until you sign up, and then offer no help and send you invoiced to take your money each month. I wish I researched online before signing up, because online all I can find are horrible reviews about similar experiences!! I recommend going to IBQ or Turbo Rater, both companies are 1/2 the price of PL Rater and they will not hold you prisoner in a contact that doesn't benefit your agency. GO ANYWHERE ELSE AT ALL COSTS, SAVE YOURSELF THE NIGHTMARE.

They are the worst company to deal with. I will NEVER do anything with Vertafore again. we tried out resource connect for a month a few years ago and cancelled. I faxed them the cancellation forms 5 times!! Not only that they continued to invoice for services we never received. After going back and forth with their accounting department they assured me they this was taken care of that said that these issues were settled. Every 2 years the try to bring this up again.

Best for carriers that use Ivan downloads. A lot of manual entry otherwise. Read your contract. You can only make changes to your contract ONCE A YEAR AND ONLY IF YOU GIVE 60 DAYS NOTICE. This was NOT in the the documents I signed. I wanted to cancel my contract for various reasons to include I'm a captive agent and the manual entry was too time-consuming, the reconciliation took hours and also because I'm closing that side of my business. Low and behold I discovered that you can only make changes ONCE A YEAR at your renewal and you have to request those changes no less than 60 days before that renewal. So now I am stuck paying for something I can't use for another 8 months. Who does this? I was verbally told I could cancel at any time. What that person did not say was that yes I can cancel at any time, but it won't actually cancel until renewal.

I've had QQ Catalyst and PL Rating for a year. Significant amount of issues getting started with PL Rating. So much so that I ended up not using the product. Now I'm just recently discovering that I'm missing Progressive policies in QQ. I noticed a policy wasn't there when a customer called in. Started spot checking a few more and they were not there either. I have some of my Progressive policies. But not all of them. How many am I missing? Don't really know. Am I missing other carrier policies? Not sure. Confirmed with Progressive the data is in the download file but for some reason it's not making it into QQ. Then on top of that when I try to cancel PL Rating because I'm not using it they tell me I can only cancel a subscription if I submit a written request at least 60 days prior to my contract renewal. Since I made the request 45 days out they inform my only option is to cancel in 2020. Who does that? Apparently it was in the Terms and Conditions but I can't locate that anywhere and it's definitely not in the DocuSign contract I signed. If you get this service, pray nothing goes wrong because you will be stuck with it for at least a year. That's alot of money to pay with a very limited cancellation provision. Read the fine print. They will hold you to every word of it. I'm trying to go elsewhere but I don't know if I can.

I have been a client for over 15 years. Their service is the worst. I am paying over $1,200 a month for 5 users. After spending over 4 months and countless phone calls to discuss this fee i'm now reviewing other products. I would have to recommend that you review a product like SIS and Partner XE.

I've called five times and sent three emails trying to upgrade my package and have yet to receive a call back. I'm tired of their slackness and honestly it's not worth the time to leave a detailed review. All I can say is just explore other options!

I inherited them when they bought out my Agency Management company, QQ Catalyst. They then promptly ruined what was a great system. Their Customer service is the worst. They do not return calls or E-Mails, hold times to speak to someone, 10-15 Minutes is normal. I asked an employee when he was going to get back to me after I sent him an E-Mail 3 weeks prior, when I finally got him on the phone. Answer was," When I got around to it.. I got a different Management system, now the hassle begins over how much I will owe them for leaving. Go somewhere other than Vertafore. UPDATE: Adam from Vertafore just called me and in 2 days resolved my complaint. Thank You! There is hope as he also promised to work with the employees who did not get back to me.

Worst customer service ever!! They wait and don't respond until you call and complain about them not responding the first time. They also take forever so if you need anything done mine as well take a vacation while you wait, since it takes 2-3 days for a response.