VersaTablesReviews of versatables.com

Purchased and received the product only to find out it is not as advertised. It was not compatible with my iMac. Worked with post sales support who advised I need to purchase additional hardware which lead me to 2 weeks of delayed email responses (some un-responded and ignored) and broken promises to call me back (multiple times). In the end, they could not tell me what hardware I need to purchase and to return the product. Adding insult to injury they wanted me to pay to ship it back. Complete failure from beginning to end. Frankly, one of the worst purchases I have ever experienced.

Poor communication about delivery of product. Repeated attempts to inquiry about a purchased product went unanswered.

I love my desk now, but it didn't work when I got it. I never want to see "ASR" ever again. The support process was absolutely miserable. There is no weekend support and repeated emails went unanswered for days. They never responded to emails. I had to call over and over on the phone to get help. Every time I got someone on the phone, they had me do the same exact things for about a half hour before they would believe there was actually a problem. I spoke to three people before they finally decided to talk to an engineer. Bottom line is that it took about three weeks to get them to finally send me out everything but the top of the desk. And then I had to take everything apart and put it all back together again. It finally worked, and I am very glad to have that awful experience behind me.

It's Oct 13th and I still haven't rec'd my Sept 8th order. I'm ready to cancel the credit card charge. Their website info is wrong 95% of the time. I was given a Fedex tracking number on Oct 2nd. The box was never given to Fedex. They sent me another tracking # on Oct 12. package STILL not in Fedex possession as of today. All they do is print shipping labels, but they don't give the shipments to FEDEX. They use this funky go-between called AFTER-SHIP. You can spend days waiting for information to show up on the AFTER-SHIP website. Just spools and spools, never loads any info. It seems that maybe 5 people work there. I get the same lying, promising over and over again. I was so fed up last night with lack of service, I asked to speak with Manager, Louie. Didn't give last name. He told me, "I'll be in the office tomorrow and will email you personally in the morning about the status of your Sept 8th order". No response from Louie today and it's 3:30 pm. I left him a message. I spoke with another guy, Eddie at 2:25 pm today. Said he would email me NEW tracking numbers on my last 2 orders. That was over an hour ago. The only person who I've spoken with that actually sounds like she cares is Summer. she sounded intelligent and was very responsive and accomodating. Run, Summer, Run! I've spent at least 5 hours trying to get my Sept 8th order. Emails, endless online chats, phone calls...nothing but BS. and the worst thing is that they actually have a good product. I wish I could attach back-up documents to this review. I've order 5 computer stands. The 1st order of 3 ($900 order) still shows pending shipment. That order was placed July 10th online. We rec'd the order a few weeks later but shipping status was never updated online. The worst customer service I've ever experienced. Either they just don't care or they don't know how to run a business. I'll NEVER BUY FROM VERSATABLES AGAIN. Can't believe they sent me a 'rate your transaction' email for my Oct 8th order. An impossible situation. I don't know how they can continually get it 100% wrong all the time. It's against the odds. I placed 3 orders and not one order was without endless follow-up, lies, phone calls, chats. Do yourself a favor...instead of placing an order, why don't you just smash your thumb with a sledge hammer. A crushed thumb will be more pleasant. Oct14, 2020 follow-up. I actually recieved a phone call from manager Louie. He gave me 2 tracking numbers that were actually in FedEx's possession! AND my Oct 10th order was delivered today. I ordered Oct 8th and rec'd Oct 14th. Not bad at all. And it seems the order I placed Sept 8th is finally in FedEx's possession, too. Scheduled for delivery today Oct 14th, 2020. I thought, just to be fair, I would give a positive update to my orders. Of course, it took hours and hours of pushing Versatable, but my business with them may finally be reaching a conclusion.

I bought an Edison electric desk. It was delivered late, did not come with any instructions for assembly, and the motor to lift the desk doesn't work. It locks as soon as I plug it in and I can't get it to unlock even when following the instructions that I found online. I called customer support and they told me to email a photo and that someone would contact me in a few days. What a massive waste of money and terrible customer support. Versadesk sucks!

Arrived dented but box was not damaged. Was it damaged before shipping? Took 4 attempts to get return processed. Was told replacement would ship that week. Two weeks later, no shipping notice. Not one part of process was even a 1 on a 10 pt scale. 4 years ago, the experience was far better on first purchase.

I have placed an order about a month ago but they havent even shipped yet. They don't give estimated delivery day so I don't even know how long I have to wait. So frustrating.

On May 15, 2020, I purchased PowerLift® Standing Desk Double Benching System $1,674.00 IN STOCK LEGACY SKU: SKU-360BCCCA to the tune of about $2,000 which I was promptly charged to my credit card. We ordered this for our Grand Re-Opening for a our new medical office space and new office locaiton that opens this week....But we still have NO WORKING FURNITURE FOR OUR NEW SPACE! Our event is going to be bare b/c we are unable to get the items we ordered from this company! We ordered this more than 30 days in advance to allow plenty of time but we only get the run around from their sales/customer service folks for a product that is "In Stock" per their own website. Both myself & hubby have called to inquire about the delivery of our furniture, with no return responses or remedies as promised. We received a partial order with no complete or usable furniture or work space. This company does not seem to care about their paying customers nor do they care to fill their orders as expected. We are extremely disappointed since our community event is planned but we have no furniture for our office redesign....SO EMBARASSING that we counted on this company and now our "grand event" won't be so grand! DO NOT PURCHASE FORM THIS COMPANY if you need complete, usable furniture in a reasonable amount of time or expect even a minimum level of customer service, highly recommend going elsewhere! Sure hope the Better Business Bureau will have some suggestions for us & perhaps help us achieve better results.