Versare Solutions, LLC.Reviews of versare.com

Shipping was not fast but the product did finally arrive. No instructions came with packaging

I ordered the EverBlocks. Product stated 2-3 week lead time. Arrived 8 days after ordering. Flabbergasted at how quickly they came, very positive! Had ordered a “kit with door.” Spent several days arranging and rearranging the blocks to my satisfaction. The children’s building blocks are 0.96 cm tall, 3.2 cm long and 1.6 cm deep. These blocks are approximately 15x larger: 15.24 cm tall and deep, 30.48 cm long. If you grew up with the child’s blocks, you know how to connect and use these. The kit was an L-shaped 10x6 feet and 7 feet tall. I wanted 12x2 feet but they don’t come this long, and I took this into account when ordering. There are NO instructions, no idea how to build this except to guess based on a YouTube video that shows how to start. Took me almost 2 weeks to build this so it wouldn’t fall over. I used all the blocks to create a 12 foot long wall with 3 feet of open space to place the door. I ended up having to increase the width, a child leaning on the wall as shown in the videos would knock it over. No problem, I will just have to order more blocks. The problem came when I opened the accordion door box. This door comes from a third party. There ARE instructions included here, including information on sawing off the bottom if you don’t have 80 inches of clearance from ceiling to floor (I do, again taking this into account when ordering; there’s a reason the kit only comes in 7 feet tall [82 inch] configurations). The instructions for the door include screws, for screwing in the door jam. Say What? The online advertising specifically states “No tools needed,” but the door clearly disputes this claim. I would need to screw holes into the blocks to attach the door, either making this a semi-permanent structure or basically destroying several blocks to attach the door. So much for being able to reconfigure the blocks later should you choose to. You’ll need to make sure these blocks are in the exact same place on any new configuration, plus hope that screwing in the door jam doesn’t simply destroy the blocks (they only have a thin wall, and they are plastic). I determined that I have an accordion paperweight. I decided not to install the door. That’s one star off. The 2nd star is their inability to allow anyone from coming to get their product. I’m 30-35 miles from their business. I felt I could easily rent a truck, drive it there, load up and go home, getting the product in less than 3 hours. I tried chatting with someone, getting nowhere, the person only stating they charge a flat 20% shipping fee. I was fine paying that, but wasn’t sure about how delivery would occur. Their website states something about a semi-truck making deliveries and how it would cost extra for them to “lower the product to the street” and another fee to bring it inside my building. This didn’t even address when I would receive it, only that someone needed to be there. The person I chatted with online wouldn’t even entertain the idea of my coming to get the product, even after paying for the shipping. Being able to get the product on my timeline instead of a shipping company’s, was much more important to me. Heck, I even felt an employee could rent a truck and deliver the product faster than a shipping company, and pocket the shipping charge. Like I said, the online chat went nowhere. Several weeks later (this was still prior to my ordering) I called an 800 number and spoke to someone who informed me it would be sent by either FedEx or UPS. I ordered on June 21, 2023 and received an email a week later that FedEx would be delivering the product. 14 boxes. I had to spend the entire day waiting with my garage door open, waiting for the FedEx truck to deliver my packages. I could only imagine the boxes being left on my front stoop and lawn, possibly getting stolen, if I wasn’t there. FedEx picked up my product from Versare, drove it to their facility 50 miles away (an additional 15-20 miles in the opposite direction), held it there for a day, then moved it to another facility 20 miles from me before loading it onto a delivery truck. They gave me a 4 hour window in the middle of the day for delivery, with the “by the end of the day” caveat. I received the 14 boxes, no damage. Only the paperweight door that I can’t use. Fast turnaround from my order, a great basic product. Will order more blocks to finish my wall which no longer needs to be 7 feet tall.

I called with a shipping question, and Alvin was nice, knowledgeable, and very helpful! He gets 5 stars! However, we were later in contact with other customer service reps via phone and email, and they were not helpful. The email response I received seemed like they hardly read the message I sent. It was curt and unhelpful. We resolved the issue on our own, with no help from the company, and with a less-than-ideal solution.

Very disappointed in my order not being available for another 6-8 weeks. Would have been nice to know this prior to me ordering. I would have went with another brand.

Looked like the pictures but DEFINITELY not worth the price. If it wasn’t so big for me I’d send it back. But I also believe they don’t give you a full refund so not worth returning. Also took about a month or longer to arrive

Product is thin. Easily falls over. The partition is not thick enough to balance the height. We ordered 3 triple panels. Not the quality I expected. The panels have fallen over multiple times.

I was unable to click on and order the "wave" panels, although they apparently are available. I couldn't just call; had to send an email. I did get a response.

When I received the product (Portable wall), one of the wheels was not currectly in place, but tilted. It seems that it was screwed incorrectly. It did not seem like a transportation damage. I called to the phone in the website and they asked me to send a email to customer service from which I did not received any call or email.