JoAn C.
purchase of my farm table
I love the table. The quality is so Vermont. I appreciate buying local. My experience buying the table was not good. I visited the Burlington store several times to get samples and talk about the options. I had problems getting samples, getting responses about samples and getting my question answered. I decided to order on line and was told in the store that I would get my order by Thanksgiving. I heard nothing and visited the store before the holiday. I was told my oder was in the que and would likely come after the holiday. I again visited the store to ask about where my table was in the process. I was told that I would be contacted to confirm the details of my order and then my order would be processed; I finally emailed the company and then learned that I would get my table the day before Thanksgiving. That was great. The table was delivered but then I realized I had no idea about how to treat the table...Aayway....I would auggest a better ordering process and communication system. I love the idea of this company and love my table............................JoAn t
Response from Vermont Farm TableNov 28, 2016
Hi JoAn, I'm so very sorry to hear that you didn't have the best experience with our communication related to your order. We pride ourselves on having excellent service, so will discuss with the team what happened here and how to ensure it doesn't happen again. Thank you for your honest feedback. Also, we deliver our care instructions after the table has arrived, and I will send those to you right now! If there is ever anything else we can do for you, please do not hesitate to ask! Jess
