VerizonfiosbundlesReviews of verizonfiosbundles.com

I Was told I would be receiving NHL with my package I paid extra for and I did not. I asked the sales person several times to verify I would have access to NHL because I had the same issue with Cox Cable. He assured me I did. When the installation was complete I discovered it was not included. To my frustration I had to call Verizon and wait on hold for one hour and 10 minutes before someone was able to take my call. I had to have the correct package added.

The representative was very patient and kind.

The agent provided good service. However, she needs to slow down when explaining certain things. At times she sounded rehersed as if she was reading off a paper. At times when I asked her a follow up questions, she sounded annoyed. She just needs to work on her tone a bit and not sounding rehersed. She also needs to slow down when explaining disclaimers etc. But overall she did a good job.

I gave 3 stars because the customer service rep was awful, they were having system problems and instead of her telling me she was just sitting on the phone not saying one word until I said maybe I should call back later and she said I can call you back in 30 minutes which she never did. I ended up calling back and speaking with a gentleman that was able to help me. Unfortunately there are not many choices for Cable in this area , if there were I probably wouldn't have called back after trying 3 times.

Relocating to new apartment which can now offer Fios service. Giving them a try to save some money over comcast. Looks like I will save over $110.00 a month locked in for 2 years.