VeriluxReviews of verilux.com

Response from VeriluxDec 28, 2017

Hi, Thank you for this feedback. We are so sorry to hear that you had a disappointing experience. It sounds like there may have been a misunderstanding. We would be happy to cover the cost of return shipping for a new product that's not working. Our Customer Support Team will be reaching out to your shortly to facilitate the return. Best regards, Caitlin

Response from VeriluxDec 28, 2017

Hi Bob, Thank you for taking the time to provide this feedback. We are so sorry to hear about the trouble you're having. As long as the lamp is under warranty, we'd be happy to replace it with the same or a newer version of the same lamp. We will certainly look into this on our end and someone from our Customer Support Team will be reaching out shortly. Best regards, Caitlin

Response from VeriluxDec 23, 2017

Hi, Thank you very much for posting your review and your feedback on here. It's completely understandable to be skeptical about anything online these days. All we can say with regard to that is, we chose this platform because we felt it was a third party that truly acted as a 'third party'. All of our reviewers are verified customers who purchased from our online store and we don't have control over the negative reviews that appear on their site other than offensive or un-related posts by users. We also completely understand your frustration with your product and would love to help you out. If you haven't already done so, you can submit a warranty claim for your order on our website. Your product comes with a one year warranty. Here is more information about that: https://verilux.com/customer-support/warranty-information If there is anything else that we can do to help you with your purchase, please contact our customer support team at any time. Our email is [email protected] Best Regards, Michael

Response from VeriluxDec 17, 2017

Hi Awilda, Thank you very much for your review and for your feedback on your experience. Our deepest apologies that we were not able to accommodate you with your request. Unfortunately, our warranty policy does not allow us to cover things like shipping on claims. We hope that we can continue to improve our policies as we move forward and give first priority to our customer's feedback. If you haven't already seen this page on our site, here is our current warranty policy: https://verilux.com/customer-support/warranty-information. Unfortunately, our claims do not cover the cost of shipping, as you mentioned above. Our warranty policy does, however, cover your lamp for up to a year after your purchase and can be replaced if you any issues with it. Our team will be reaching out to you shortly to see if there is anything more we would be able to do to help you out. Best Regards, Michael

Response from VeriluxDec 19, 2017

Hi Nancy, Thank you very much for sharing your feedback and review here with us. It's very unfortunate to hear that your experience was not what you expected and that you walked away feeling discouraged about shopping with us again. Our goal is to provide the best customer service possible to all of our customers. We are also very sad to hear that you missed nearly a week of light therapy because you were without your replacement products. A member of our team will be reaching out to you shortly to see if there is anything more we can do to help. Best Regards, Michael

Response from VeriluxDec 16, 2017

Hi Denise, Thank you so much for posting this feedback here and for sharing the experience that you had with our company. It's very unfortunate to hear that we were unable to meet up with your expectations and provide you with outstanding customer service. As a small business from Vermont, we are focused on improving in all areas of our business but first and foremost, our customer's satisfaction. I will be personally reaching out to you to see if there's anything I can do to help. Best Regards, Michael

Response from VeriluxDec 19, 2017

Hi Mary, Thank you for your feedback and for your review. I'm sorry to hear about the issues you have experienced with the floor lamps that you purchased from us. Unfortunately, we are limited by our warranty policy which does not extend past one year after the purchase date from our store. For reference, our policy can be found here: https://verilux.com/customer-support/warranty-information I completely understand your frustration with this and it is our goal to offer the best experience possible to our customers. Our team will be in contact with you shortly to see if there is anything more we can do to help. Best Regards, Michael

Response from VeriluxDec 15, 2017

Hi Susan, Thank you so much for posting your feedback here. Our warranty policy on products like the one you've purchased covers you up to a year after your purchase. Unfortunately, it sounds like you just missed the mark. With that being said, we'd really love to help you out and resolve this so you can get back on track with using your lamp! One of our team members will reach out to you shortly and get things squared away. Hope we can help to brighten up your day! Thanks, Michael