VeriluxReviews of verilux.com

4.71,428 reviews
Pharmacy & Medicine

Verilux

About Verilux

We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.

Verilux (verilux.com) has 1,428 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: verilux.com
Website: verilux.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Verilux reviews

Showing 48 reviews with 1 star · Clear filters

William K.
Jun 13, 2018
Paid for products but never received…
Paid for products but never received any _rip off company
Response from VeriluxJun 18, 2018
William, I'm so glad we were able to help get this sorted for you! Enjoy your lamps! Best, Cathy
H.E. W.
May 31, 2018
GOOD JOB EXCELLENT SERVICE TO BE SURE
GOOD JOB EXCELLENT SERVICE TO BE SURE, UNDERSTAND THE PEOPLE
Marvin L.
May 12, 2018
replacement bulb did not work ..
replacement bulb did not work ... this happened with a previously purchased Verilux lamp: NO MORE FOR ME!!
Response from VeriluxMay 14, 2018
Hi Marvin, We're sorry to hear that you are having some trouble with the lamp that is being used with the bulb you purchased. We'd love to help you out if possible. Our customer support team will be in touch with you shortly to see if there's anything we can do to fix the issue. Best, Cathy
Charles B.
Apr 24, 2018
Did not receive package
Did not receive package
Response from VeriluxApr 25, 2018
Hi there, We are so sorry to hear this, and thanks for letting us know. The USPS tracking for this package is showing that it was delivered on 4/23/18. One of our Customer Happiness Team members will reach out to you shortly to help get this sorted. Kind regards, Caitlin
Mike H.
Mar 21, 2018
No ballast replacement for tubes bought.
No ballast replacement for tubes bought.
Response from VeriluxMar 21, 2018
Mike, I'm sorry to hear that you are unhappy that the bulbs do not have a replacement ballast. The bulbs you purchased actually do not have a ballast. If I'm misunderstanding your question, please do not hesitate to reach out and let me know! You can always reach us in Vermont at 1-800-786-6850, or email at [email protected]. We'd be happy to clear up any questions you may have! Best, Cathy
lorraine F.
Mar 16, 2018
Loved the note about the joy in the…
Loved the note about the joy in the valley in Vermont xoxo
Kerstin M.
Feb 8, 2018
No return shipping label provided
I ordered the Brookfield Natural Spectrum Pharmacy Desk & Table Lamp because I really liked the shape of it. What I hadn't realized though is that it would come with a special bulb and that the light of this bulb would be very cold and bright. I appreciate that they specialize in "natural" lighting but this did not feel natural, it just felt cold und uncozy. And because it was not a normal screw-in bulb I was not able to use one of the incandescent bulbs that I still have. I don't often return things that I order online but on the few occasions that I had to do so I was always provided with a return shipping label. Well, Verilux do not provide this and they are not very clear about this on their website, either, when they talk about their 100% money back guarantee. My cheapest shipping option was $40 so this turned into an expensive mistake. And all I got from their customer service was "I am very sorry," no offer of a solution. Not the attitude I expect from a company who sells goods online.
Response from VeriluxFeb 12, 2018
Hi Kerstin, We are so sorry to hear that you were not satisfied with your lamp. I know our Customer Support Team has been in touch with you further about returning it, and if there's anything more we can do to help, please do not hesitate to reach back out. Kind regards, Caitlin
Sherin B.
Jan 7, 2018
Cheap
Light itself is great unfortunately the wire cord is really cheap and a bad quality. The stand is awful it falls all the time. I am planning to return it back.
Response from VeriluxJan 8, 2018
Hi Sherin, Thanks for taking the time to post this feedback. The lamp should definitely not be falling, so we'd be happy to help get that fixed and make sure the cord is working properly. Please contact our Customer Support team at [email protected], so we can help you get it sorted. Best regards, Caitlin

VeriluxReviews of verilux.com

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VeriluxReviews of verilux.com

Verilux reviews

Paid for products but never received…

GOOD JOB EXCELLENT SERVICE TO BE SURE

replacement bulb did not work ..

Did not receive package

No ballast replacement for tubes bought.

Loved the note about the joy in the…

No return shipping label provided

Cheap

About Verilux

About these reviews

More in Pharmacy & Medicine

xeteor.com

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Verilux reviews

Paid for products but never received…

GOOD JOB EXCELLENT SERVICE TO BE SURE

replacement bulb did not work ..

Did not receive package

No ballast replacement for tubes bought.

Loved the note about the joy in the…

No return shipping label provided

Cheap