VeriluxReviews of verilux.com

Response from VeriluxOct 24, 2018

Hi Clara, Thank you so much for reaching out to us, we're sorry to hear your bulb isn't working! Of course we would be happy to replace the bulb for you, at no cost. When you receive it, if there is still an issue with your lamp, please don't hesitate to reach out to us in Vermont at 1-800-786-6850 and one of Customer Happiness Team Members will be happy to help! Best, Cathy

Response from VeriluxOct 5, 2018

Good Afternoon Cindi, Thank you for reaching out to us, and I'm so sorry to hear that your lamp is not working! We'd love to be able to help you with that. Please give our Customer Happiness Team a call at 1-800-786-6850 and we'd be happy to help! Best, Cathy

Response from VeriluxOct 3, 2018

Hi Kayla! Thank you so much for reaching out to us with your feedback! I checked into the tracking information, and a shipping confirmation with tracking number was sent on 9.26 to the email address supplied at the time of the order. I'm so sorry you didn't receive it! The shipping time is average for UPS ground, 5 business days. We do offer expedited shipping for a fee if you'd like for your next order! Please give us a call in Vermont at 1-800-786-6850 if you have any other questions. We appreciate you taking the time to let us know of your concerns! Best, Cathy

Response from VeriluxAug 22, 2018

Good Afternoon George, Thank you so much for reaching out to us and letting us know of the problem you are having with the lamp! We are so sorry to hear the light is not working for you, and of course we would love to help you with this issue. Someone from our Customer Happiness Team will be contacting you so we can get this taken care of and get you seeing with our Full Spectrum lights again! Warmly, Cathy

Response from VeriluxAug 20, 2018

Good Morning Joyce, Thank you so much for reaching out to us regarding your light bulbs, and I'm so sorry to hear they are not working for you. Someone from our Customer Happiness Team in Vermont will reach out to to see what we can do to help! Best, Cathy

Response from VeriluxAug 2, 2018

Hi Beverly, Thanks so much for the feedback. We have opened a claim with UPS and are working closely with them to help solve this issue for you. I know that our Customer Happiness Team has been in touch about this with you, and we'll continue to work on resolving it with UPS. Please don't hesitate to reach out to us with any questions in the meantime, and we will of course keep you up to date on any information we receive. Best, Cathy

Response from VeriluxJul 3, 2018

Good Morning Michael, We are so sorry to hear that your order was incorrect! I did check the shipping, and the order was sent June 13th and arrived June 14th. Was it not delivered correctly? We would love to resolve this issue for you, someone from our Customer Happiness Team will reach out to you. Thanks so much! Warmly, Cathy

Response from VeriluxJun 21, 2018

Hi JJ, Thank you for reaching out to us with your concerns! We're very sorry to hear that you are unhappy with your Heritage lamp. It does use a fluorescent bulb which contains mercury, but all fluorescent bulbs contain mercury as a necessary component. Our bulb has a very small amount; the average amount of mercury in one of our CFLs can fit on the end of a ball point pen. Also, know there is no mercury leakage or exposure unless the bulb breaks, and we provide information on our website to help with proper disposal and clean up as our customers' safety is our top priority. We want you to enjoy the benefits of Verilux light, so we would love to work with you on returning the Heritage and perhaps replace it with one of our Smartlight LED floor lamps. They use a very long-lasting LED bulb (without mercury) and also emit full spectrum light. One of our Customer Happiness Team members will reach out shortly to help you with your order and be more than happy to help you facilitate a return or replacement if you would like. Best, Cathy