Chad J.
Wish i could say everything went smooth…
Wish i could say everything went smooth and efficient but i cant. After paying my dues and getting all the required steps done i waited patiently for 2 weeks and after no card came by mail i reached out and then was told to check for email from department of health. Well i did and was horrified to find my proof of address denied. The mistake was the doctor put me as a female in the MMJ use registry and my drivers license didnt match that so i waited almost 2 weeks for nothing just to find out i was rejected because of a messup on the docs part. It wouldnt be such a big deal if there was a way to get me a temporary card or make up for my lost time after paying the $200. I waited through all the recent holidays that wernt counted as business days and all this just sucks.(UPDATE 1/11)- i dont see anywhere where yall have sent me anything to fill out and my email is chadj1575@yahoo/com Anyways there isnt anything yall can do right? I just have to wait for things to get cleared up and wait 2 more weeks...
Response from VerihealJan 10, 2022
Hey Chad! We are so sorry to hear about the issues that you experienced with our service. We would love to take a closer look at your case to see how we can help out, but we will need the email that you used to sign up with our service first. We are sending a request for further information via TrustPilot that you can fill out when you get a chance. We look forward to helping you find a resolution to this issue! Update: Hey Chad! Apologies for the technical error that caused the request for more information to send out late. We would recommend removing your email from your review now that we have your information to make sure you don't get any unwanted emails. We had our doctor check in on your case and it looks like they entered your gender information correctly when they set up your state registry. One of our customer service managers will reach out tp you shortly with more information on how to proceed so that we can get your card to you as soon as possible.



