Karen O.
Not impressed with Verifly app
This new app Verifly app Aer Lingus have introduced to make 'travel easier' has done nothing but the complete opposite! On a recent trip from Spain I had problems checking in on line - even though I had the app already installed on my phone and had used it for the outbound flight, it would not allow me to operate the same way for the return leg. I got so frustrated, I ended up having to phone aer lingus help line for assistance. I was told there is sometimes 'a glitch in the system' and was advised to uninstall the app, reinstall it again and start all over from scratch. So thats what I had to do and while it worked, it took 2 stressful hours of my time to get to that point. To make matters worse, I was not once asked to produce the app at check in or any stage throughout my journey. In my opinion a completely useless requirement by Aer Lingus. I only hope they will soon get rid off of this ridiculous app and revert back to the old reliable method of online check in 😡



