Verifly Drone InsuranceReviews of verifly.com

Is the app pulling up accurate info? I entered all my booking details and the flight it pulls up on the app associated with the flight number is completely incorrect (time wise) - I even double checked the BA website and there is no flight at that time. Definitely a few bugs or two that they need to work on here. Regarding uploading the docs, that was easy but is someone manually checking every pre-departure covid test uploaded on Verifly? Is that even efficient, I am sure some form of AI exists which can expediate the process without having to do such a manual check / keeping people in limbo waiting. An exact SLA on how long checks take would be extremely helpful / alleviate customer frustrations - this is not even communicated anywhere. Perhaps even a hotline for customers to reach out to chase status of verification of docs would be extremely helpful? I support the logic, importance and the requirement of verifying details / documents but... IF you are going to roll-out an app, make sure it is one that is streamlined or works efficiently / correctly. If it is not done correctly, you are only creating more work for the people (check-in staff who are already overworked) and generating a negative experience for customers (resulting in negative reviews online for both the app and associated airline).

I promised to update readers on my recent review of Verifly (14 November), urged on us by Aerlingus. Turned up to check in at Birmingham and sailed through with no Verifly. We did arrive quite early and the queue was short. Check-in staff were uninterested in Verifly. Arriving to board the Dublin - JFK flight, quite a lot of passengers were showing their Verifly ‘Ready to travel’ pass on their phones and Verifly pass holders were called to board before others. We just joined them and somewhat nervously told the person checking passes that we hadn’t got one because it was impossible to get one from Birmingham. “No problem” came the reply. We just waved our various documents and were allowed to board. For the return journey from Boston to Birmingham I did get Verifly passes, it is a fiddly and time-consuming business involving uploading or scanning documents. It isn’t user-friendly, especially for older travellers, but I managed it. Checking in at Boston there was a dedicated Verifly pass holder queue but the other queue wasn’t appreciably longer. I’ve raised my rating from one star to two stars, but essentially this is a device for shifting the time spent queuing to time spent trying to make Verifly work. I suppose it saves airlines some difficulty, and it’s probably here to stay, but it is still half-baked, irritating and discriminatory against the less tech savvy.

Rubbish - I have generated a pass for travel to USA according to VeriFLY but BA says I haven’t keeps on saying I still need to download the app and load my documents. Means I can’t online check in pay for my extra bag or select seat so have to queue old school style.

I am about to delete this app, it kept rejecting my pcr test, reason being the date of the test. After 3 re-submissions I had enough😡

Downloaded app When I entered my flight from dfw to France it automatically showed the flight number. When I tried to enter the date of my September flight the only options that were listed were Aug 15 to Aug 31. Apparently useless app. Deleted app.