Venture AshoreReviews of ventureashore.com

Response from Venture AshoreApr 22, 2026

Thank you for your kind words and your 5 star review! We’re really glad you had a great time and hope to welcome you back again soon. The Venture Ashore Team

Response from Venture AshoreApr 22, 2026

Dear Marcus and Patricia, Thank you so much for your wonderful feedback. We’re delighted to hear that your trip to Ephesus was such a memorable experience. It’s especially great to know that the private SUV and tailored nature of the excursion made your day feel even more special. We’re very proud of our guides, and your kind words about Pinaar will mean a lot to her, she truly goes above and beyond to ensure every guest has an enriching and enjoyable visit. We’re thrilled that you felt so well looked after and that the experience stood out as one of your best excursions. Your recommendation means a great deal to us. We hope to welcome you again on another adventure in the future! Warm regards, The Venture Ashore Team

Response from Venture AshoreApr 17, 2026

Thank you so much for your kind words, Olivia will be delighted! We are especially glad to hear that the Costa Maya ruins tour stood out and that everything met your expectations, particularly avoiding those unwanted shopping stops. We always aim to create seamless, high-quality experiences tailored to each group, so it means a lot to know your clients had such a great time. Our groups team and Olivia would be absolutely delighted to assist you again in the future. Thank you for trusting us with your group’s excursions!

Response from Venture AshoreApr 8, 2026

We’re delighted to hear that you had a great experience overall and that you enjoyed the tour. It’s wonderful to know your tour director made such a positive impression, and that you particularly enjoyed the visit to Topper’s Rum Distillery, meeting Topper himself is certainly a memorable highlight! We’re also pleased that you enjoyed the food at Captain’s Ribs and Chicken. We will be raising this with our local partners to ensure that inclusions are communicated clearly and delivered as advertised moving forward. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you again in the future.

Response from Venture AshoreMar 26, 2026

Dear S Beech, Thank you for your feedback, and we’re sorry to hear that parts of your experience in Barbados didn’t meet expectations. As noted, we issued a full refund at the time of your complaint, as we always aim to resolve concerns as quickly as possible. We would also like to clarify that the tour driver did return to the agreed meeting point and was waiting to collect you. However, we understand that you had already arranged a taxi back to the port at approximately 2:15pm, ahead of your ship’s 5:00pm departure. The port is located around 7 minutes from the beach club, allowing ample time to return comfortably. Our Return to Ship Guarantee is designed to protect guests in the unlikely event that a delay on tour results in a missed departure. While this situation did not fall within those terms, we would like to reassure you that we have never had a guest miss their cruise as a result of one of our tours. We do, however, take your feedback seriously and are reviewing this with our local partner to ensure service standards are maintained.

Response from Venture AshoreMar 26, 2026

Dear Renee Thank you so much for your wonderful review, we’re absolutely delighted to hear about your experience! It’s fantastic to know that everything ran smoothly from start to finish and that you felt well supported throughout. Our team works hard to provide a seamless and stress-free booking process, so your kind words mean a great deal. A special thank you as well for recognising Olivia, she’ll be thrilled to hear your feedback. We’re also so pleased that your guides made such a positive impression and helped bring your tours to life. We take great pride in delivering well-organised excursions that offer both exceptional quality and value, so it’s incredibly rewarding to hear that reflected in your experience. We truly appreciate your recommendation and look forward to welcoming you again on another adventure in the future!

Response from Venture AshoreMar 11, 2026

Thank you for your kind review! We’re delighted to hear that you enjoyed your excursions and found everything to be professional. It’s also great to know the tours ran smoothly and that you were returned to the ship on time, that’s a guarantee Venture Ashore have to ensure our guests can feel relaxed and enjoy the experience. We truly appreciate you choosing Venture Ashore and hope to welcome you on another trip in the future!

Response from Venture AshoreMar 10, 2026

Thank you for your feedback. We’re very sorry to hear that you were disappointed with your experience. Unfortunately, on rare occasions excursions must be cancelled when the minimum number of participants required to operate the tour is not met. This was the reason your tours were cancelled. While we understand how frustrating this can be, particularly when you have booked well in advance, the decision is made only when it becomes clear that the tour cannot operate as planned. Whenever this situation occurs, our team always does its best to assist guests by offering alternative excursions or similar options where available. In your case, alternative tours were suggested, although we understand you chose not to take up those options. We truly regret any inconvenience this situation caused while you were preparing for your cruise. Our goal is always to provide a positive experience for our guests, and we appreciate you taking the time to share your feedback.