VelvetJobsReviews of velvetjobs.com

Update 8/17/24: After I posted this review, I was very quickly connected with a real person that has been assisting me with searching for jobs and reformatting my resume. The person that has been working with me is pleasant and professional, but at the same time, I'm not sure my original conclusions were wrong. For now, I'm giving them a small benefit of a doubt and updating my rating from 1 star to 2 stars. I will update again when I am further along into the process. Original Review: My former employer paid for some sort of services with Velvet when I was laid off recently. I agree with the other reviewer that the positive reviews for this company are fake. I was asked to fill out a survey on their website with information about my desired position, and was asked to upload a resume. They said I would be contacted by one of their team members. After a few days I was sent an email by their team asking me to fill out…the same survey again. When I said that I had already done so, they told me that my information was incomplete and I should just complete it again. So I did. A few days after that I received another email that asked me to reply to the email with the answers to the questions that I already submitted twice on their website, and email them a copy of my resume. This smacks of a strategic pattern of delaying tactics hoping that they will not have to provide any of the services that they have been paid for. It’s particularly infuriating because those of us who have lost our jobs need to be particularly strategic with our time and apply to as many jobs as possible. Instead, I’ve wasted my time interacting with this company. If you want to make laid off employees even more angry and frustrated than they already were, tell them you’re providing them with “outplacement services” and hire Velvet Jobs.

I have not had a very positive experience with this service. I signed up for the weekly rate for "Premium Membership" about a week ago and really have not seen nor experienced much added value from this service. I have not received any job alerts based on my profile (like most other job boards-most of which are free) and no responses from the multitude of applications I submitted. So when I went into the site to downgrade today (8 days later) I am shocked to find out that they renewed me for another month, rather than just for another week like I was lead to believe. This is VERY MISLEADING, so please beware. There is no phone support, which is a bit concerning to begin with. So the only way to try to resolve this problem is through a generic support email address. I am not optimistic and may have to file a dispute through my credit card. Proceed with caution!!!!!!! I did receive a response the same day following my initial review above. They indicated that they would provide a courtesy refund based on the misunderstanding of their policy. I have since verified that the refund was posted back into my account.

I ordered the resume writing service about 3 months ago now, and the experience was a little disappointing. It was not a cheap service to pay for, and the level of service I got was extremely poor. After a brief chat with the writer I asked to have it before a certain time and date. That date came and went, it was only upon me prompting that the writer apologised and sent the document. She asked me to review and she will make any changes. I sent it back within a day. Two months later and realising I didn't have a response, I sent a follow up email. Now it's been three months and all I have is a draft version of my resume with nothing uploaded to the system for me to get other templates. Overall I'd say value for money is poor, customer service poor, however I do think the platform is quite good. Hopefully others won't have the same issues.

I'm sure that this is a decent place to post jobs, but I could not find anyone here. I got many unqualified applicants and the good ones never showed up for interviews -- maybe because they had already accepted jobs?