Steven J.
Velocity Micro Issue And Update
I bought this computer for video editing. At first I loved the computer. It was very fast and seemed very stable... until it started randomly crashing. I contacted support and they have been very helpful in their attempt to try and narrow down the problem. But almost 2 months later, the intermediate crashing continues. The most recent crash led to me losing hours of video editing and I am now nervous with the idea of starting a new editing project on this PC. At this point I would not recommend this computer. Update: After 10 weeks of corresponding with Velocity support, they finally agreed to recall the computer for repairs. Computer was returned at companies expense and repaired. I would now highly recommend Velocity Micro and would purchase again in the future. If you have issues with their product, remain vigilant with support and they will take care of you.
Response from Velocity MicroJul 24, 2025
Hi Steven - sorry to hear about the crashes that you've experienced with your system. These types of errors can result from a number of different issues including driver conflicts and connected peripherals. Our support team has been working with you to troubleshoot and pinpoint the specific issue and are willing to recall the unit to our facility for warranty repair if needed. We pride ourselves on our support and will get you a working PC. We appreciate the patience.



