MidWest Van B.
Incredible Customer Service
I have been working with Velit for a few years now and have to say they may have the best customer service I have ever worked with. Raleigh has been been amazing to work with.
We are a group of engineers who enjoy van life and join together with the sole goal to build what our community truly needs.Designed by OurselvesOur products are engineered from the ground up to withstand the extreme environment and vibrations on the road and off-road.Built for OurselvesAll of our products only use high-quality and test-proved components.Run by OurselvesWe know how frustrating it is to have a failed component on the road. If we can not fix your problem remotely within two days, we will send you a replacement unit/component immediately (Parts will be provided at cost price outside of the warranty period).Locally BasedWe design and test our products here in Seattle, WA.
Velitcamping (velitcamping.com) has 260 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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MidWest Van B.
I have been working with Velit for a few years now and have to say they may have the best customer service I have ever worked with. Raleigh has been been amazing to work with.
Joe M.
I had issues with my velit gasoline heater giving off a gasoline smell in my van. It took several changes to my setup which was mainly relocating my fuel pump and shortening my fuel lines. Throughout all this Raleigh from velit customer service went above and beyond to help. Back and forth emails and multiple phone calls over the course of a few weeks. Raleigh even responded to an email on new years day! Dude is awesome. His conviction on what would solve my issues is what gave me the confidence to get this heater running. The heater is performing wonderfully for me and my dogs now and we are extremely grateful for his help.
Chris F.
Amazing customer service! My new go to for applicable van related parts that they carry.
Mike K.
Absolutely awesome products and service! I purchased the Velit Diesel Heater for my '25 Sprinter Cargo van and the install was great and the heater works flawlessly. I did make a mistake when using the heater by over-priming it. I have now learned that the feature is best to be used when you are under the van just to make sure that fuel gets from the tank to the pump. After that let the pump and the heater do their thing. I am also very happy that Velit has actual people to talk to and when I filled out the online support form on Saturday night, I received a call on Monday morning which was the next business day. Hard to find companies like that anymore. I will only be installing and recommending Velit heaters from here on out.
Marc B.
parfait comme chauffage dans ma van je peut faire la finition meme a -20 tres confortable a interieur avec appli merveilleux pour partir le chauffage de la maison
Evan P.
I have been researching the best air con unit for our Van for some time. Velit Mini seemed to be best, and it is perfect for us.
Alex S.
Raleigh was a pleasure to talk to an equal parts attentive and very knowledgeable. We have a unique use situation where we’re planning to use the heater in elevations potentially above 15,000 feet. His answers were thorough and honest. He seemed like someone we could lean on in the future should we need to troubleshoot any product issues later on. The confidence I left with after our conversation essentially finalized our decision to purchase Velit heater for our journey on the Pan-American highway. Appreciate you, Raleigh and we’l be in touch soon.
Stephen
The heater was shipped quickly. It is now installed and working great!