Rachel C.
Do your research on the Doctor
I went to VCoA with the desire to treat my varicose veins. Not only did VCoA not treat my varicose veins I actual have more visible distortions on my legs. Upon my first few services everything seemed ok. I received a printout stating that my insurance would cover the procedure at 100% (multiple times). Then after I began treatment the front desk said that I now was responsible for 20-80% of the procedures and scans. They then explained that this could be due to Dr. Pappa only having her General Practitioner license and billing as a specialty (red flag number one). As I began to ask questions your staff began to treat me different. One day I showed up and I could hear the staff in the back talking about me and how they were surprised I was there after the questions I asked. They went on to discuss how they didn’t have anyone to perform the procedure on me that day. Instead of being straight forward with me. Dr. Pappa had someone call me back, run a scan of my legs, and state that I was done with all the procedure and my veins would heal overtime (lies-a year later I still have the same varicose veins and scars from surgery). I attempted to contact upper management for months (yes plural). The staff refused to provide me with my VCoA medical information. My doctor sent over multiple request and I personally requested this information. I was finally able to speak with ONE person with VCoA, Ms. Foster. I had to take off of work to sit on the phone with her and the insurance company due to VCoA not knowing how to run a business. Ms. Foster stated that she would work with me because the insurance did give them the quote of coving 100% of the services. We exchange multiple emails and spoke on the phone multiple times. However, the issue was never resolved. I truly feel like VCoA scammed me. I am truly disgusted with the entire process I experienced with VCoA.