Beverly B.
Office Staff, Drs., Nurses great. Billing Dept - deplorable.
Love Dr. Wu. Loved everyone I had contact with in the office. I found the billing dept not so great. I was billed before I got my EOBs The amounts never agreed with what I showed. Double billing happened twice and they just brushed it off. At the beginning of service I paid what I was told and it was much more than I actually owed. The balance was carried several months until my treatments caught up with the charges. Believe it or not I actually received a bill with "OVER DUE" stamped on the front of the envelope for the mailman or anyone else to see. I never had an overdue payment. And I never asked for a refund in the beginning when I paid more than what was due at the time. The day after I received the "OVER DUE" invoice, I received a regular invoice for the same amount. As I said, the Billing Department needs help. I will still come to Dr. Wu but I will watch every penny I am billed and what I am responsible for. I also requested, a couple of times, an itemized bill for what I was charged, what my insurance company paid for and what my obligation was per my insurance. Never got it. I kept all my EOBs and compared them to what I was billed - that's how I discovered the double billing - and paid accordingly. Again, get someone in the billing dept who knows what they are doing. Stat.