VeikousReviews of veikous.com

One of your raised beds in the exact color I need has been out of stock since February with very vague communication about when it will be back. I finally had to buy one in a non-matching color. The whole experience really left something to be desired from the company.

I have never been more disappointed in my life with a company. God himself would not be able to convince me to purchase another item or recommend this company to worst person on the planet. We ordered a 12x24 pergula through Home Depot on May 26th. Veikous was supposed to ship it for it to arrive on June 3rd. There was no communication from the company, so when Home Depot and myself tried to call the customer service line, no one answered for 4 days. Our pergula finally arrived on June 13th ( 10 days after the promised arrival); however, as my contractors were putting it together, the roof boards were not aligning. They were all warped making the top portion of the roof unable to align. I immediately took pictures and emailed them to the customer service email. Tracy responded after midnight and asked what I needed. I asked for the roof boards to be re-shipped, because all but 3 were damaged, so that my contractor could put it together properly. Her response was they didn't have all of those pieces to send so they could offer me an $80 refund on a completely defective roof that was a manufacturer error because the boards are not straight. We have exchanged over 20 emails with no solution except the $80 refund. After explaining that the wood I would have to purchase and get cut, plus the contractor fee from coming back out to re-install it was going to be over $450, she returned with a $100 refund. From that point on she made it seem like my contractors bent the boards and it was our problem because we installed it improperly. I have made it clear from day one when I sent the original photos of the curved boards that were not aligning causing the cross boards to have massive gaps that this was not in anyway our fault, and that I would take replacement pieces. Tracy has made it abundantly clear that they do NOT have those to send. Tracy's customer service emails are rude, they come after midnight, which is deeply concerning when you invest $1400 into a home improvement. When I send quotes from their website on refund/replacement policy she disregards them and makes you feel like you are the problem. She made the comment that I should have reached out earlier, I guess not remembering that I in fact reached the next day after it was finally delivered only to have faulty parts. I will say it again, I HAVE NEVER BEEN MORE DISGUSTED WITH A COMPANY. If I could give negative inifinity stars, I would. The pictures are beautiful online, but do not be deceived. If you want to save yourself a headache, order from another company!!!! Sincerely, A teacher who saved hard earned money!

Second purchase from Veikous. Both have been great. Will definitely buy again and recommend.

Customer service answered my questions. Ship my merchandise without calling back.

It arrived on time. Instructions were good. The product was perfect. Installation was easy. Couldn’t ask for more. Fit perfect with our 55” Samsung smart tv. I highly recommend it. The only thing was it was heavy and takes two people to put up. Being heavy wasn’t a complaint just made well and not flimsy. Looks great up!!!

This is absolutely the WORST company to deal with. I was sent damaged panels to our gazebo. They will not replace. Customer service is an absolute JOKE. No phone contact. All through email. Do NOT purchase anything from them. Horrible experience.

I purchased a Veikous sauna through Home Depot as a Christmas gift. The sauna arrived with multiple issues: both glass heating tubes were broken, the cup holder and towel holder were missing, and the door had structural damage around the hinge area. The door issue was not cosmetic. The wood around the hinge was cracked/separating, and that hinge supports the glass door. We followed the installation requirements and paid for professional installation, including a dedicated 20 amp circuit. Unfortunately, the full extent of the damage was not clear until the unit was assembled. Because this is a heat-producing product with a glass door, I was not comfortable treating structural door damage as a simple DIY glue/sealant repair. Veikous did send replacement heating tubes and the missing accessories. However, the first replacement tube shipment also arrived with one tube broken and had to be resent. The larger issue—the damaged door—was never properly resolved. Veikous repeatedly stated that they could not provide a replacement door and suggested using wood glue, sealant, and reinforcement instead. I requested escalation or direct supervisor/manager contact, but no direct contact was provided. The issue dragged on for months. Home Depot offered to accept a return, but returning an already professionally installed sauna would have left me out the installation and electrical costs. In practical terms, I was left choosing between returning the product and losing significant sunk costs, or accepting a partial refund and paying out of pocket to repair a damaged new product. Veikous ultimately offered only a $250 partial refund. I accepted it only because the process had gone on for months and I needed to move forward. I do not consider $250 adequate compensation for a new sauna that arrived with structural door damage and still requires professional repair to be safely usable. Based on my experience, I would not recommend purchasing a high-dollar product from Veikous unless you are prepared for very limited support if a major structural component arrives damaged.

I purchased two Veikous laundry pedestals from Tractor Supply Company. The directions from Veikous were atrocious (yes, I have put together furniture before), they included two metal pieces that did not find anywhere, and when I emailed about this, it took one week for them to come back and say, "Please kindly try & install. Sorry." I called the 800# included in the directions and it went to voicemail. Tractor Supply Company support was FANTASTIC, but I will not be buying Veikous products again.