VeikousReviews of veikous.com

Response from VeikousOct 6, 2026

Dear customer, we are very sorry for your unpleasant experience. I learned from customer service that they are preparing to send you the replacements and a partial refund.

Response from VeikousOct 6, 2026

Thank you for sharing your detailed feedback. While our metal garden beds are built to last and minor surface scuffs often don't impact structural durability, we recognize that our initial response fell short of the clear, hassle-free service you deserve. Our team issued a full, free replacement for your order, but we take your experience seriously. We are actively reviewing our internal service procedures and retraining our team to ensure faster, more supportive assistance moving forward.

Response from VeikousOct 6, 2026

We appreciate you taking the time to write this review, and we are very sorry for the frustration caused by the warped door and gaps in the panels. Environmental changes can sometimes affect natural wood, but we always stand behind the quality of our products and want to ensure you have a good experience. We would appreciate the opportunity to inspect those photos and send you replacement components or assist with a resolution. Please reach out to our team at [[email protected]] with your order number. We look forward to assisting you!

Response from VeikousOct 6, 2026

We are truly sorry for the frustration you’ve experienced regarding the missing parts and your recent call with our support team. To help protect our customers and ensure we send the correct, compatible replacement components, our standard warranty policy requires proof of purchase or order receipt. We understand it has been 3 months, but most retailers (including big-box stores and online platforms) can easily pull up past purchase history or receipt reprints using your payment card or store loyalty account. We do not want your product to go to waste. Please reach out directly to our escalated care team at [[email protected]]. Once we can verify the item details, we will do our best to help you find a solution.

Response from VeikousOct 6, 2026

We are truly sorry to hear about the injury, as the safety and performance of our products are our top priorities. We reviewed our system logs and want to reassure you that our team has not blocked your contact. We remain fully open and committed to resolving this with you. Based on our support team's review, proper installation is critical for structural safety and weight support, and incorrect setup can unfortunately cause severe stress on hardware components. We understand you may see things differently, and we would love the opportunity to review the photos or installation details together with our technical team to assist you further.

Response from VeikousJul 15, 2026

Thank you for taking the time to share this review. We're genuinely sorry for the disappointing shopping experience you have had. Regarding the raised bed in the color you wanted, we are still coordinating the production schedule for that color, so we don't have a specific timeline to share with you just yet – and we truly regret that we didn't communicate this more clearly from the start. If you're still willing to trust us, you can visit our official website and click the "Notify me when available" button on the product page. You'll receive a notification as soon as that color is back in stock. Please rest assured that we are always here to provide you with proactive and thoughtful service. If you have any further questions, please don't hesitate to reach out.