VegamourReviews of vegamour.com

IMPOSSIBLE TO CANCEL SUBSCRIPTION! You cannot cancel it via your online account. There is a specific online form that you are asked to fill, that basically just goes into a void. NO response, NO acknowledgement. They charged me full price and sent the next shipping, despite all my efforts to cancel. ITS A SCAM! They will charge your account no matter what.

Made a purchase. Never received an email about shipping. Contacted them 5 days after purchase went through was told they canceled and refunded. Refund took 5 days. When the refund came through I lost 20 dollars because of the exchange rate. When I contacted customer service about rectifying the mistake they made so I can repurchase by honoring the discount code and the loss from the exchange rate. All they said was and I quote “ , it was flagged by the system because it exceeded the allowable amount at checkout. “ Their bundle products all cost 100 or more. So that response makes no sense. They refunded me without any discussion and won’t respond to my question about correcting their mistake. Horrible customer service.

useless and expensive , don't buy vegamour, you will waste your money. shame on vegamooooooo

Horrible! I tried Shampoo, Conditioner, Mask and serum. All together left my hair soooo dry and after mask that supposed to nourishing your hair, I actually lost my hair! Half of the length of my hair left on the hair brush! Absolute disappointment! If I could I wouldn't give even one star.

I placed an order with them using a coupon code they had on their website. I had previously placed 2 orders with them successfully using the same credit card and shipping and billing info. I received a confirmation email that my order went through and my credit card was charged. The payment posted on my credit card and I paid it but I kept wondering why they haven't shipped my order yet. After 9 days of waiting I logged in to my account and found out that my order was cancelled. No email no notification nothing and I had already paid the charge on my card. I contacted them to get a refund and they offered no apology and said they could give me a 20% off coupon that turned out to be available to everyone on their website. I had a 25% off when I placed their order because it was during the labor day sale. They said my order was cancelled for unknown reasons by the security system they have in place even though my order was legitimate. I've never seen such terrible customer service before. I tried writing a review on their website but they didn't post it. Their products are not cheap so you would expect great customer service when spending this much which unfortunately isn't the case. Save your money and go somewhere else. I've switched to a different company and I'm so glad I did. Vegamour doesn't care about customers all they care about is your $$$!

I ordered a bunch of product because they were having a sale (coupon code provided by them!) . After about 4-5 days I didn’t receive a shipping confirmation so I called. And it turned out that they cancelled my order because of the order amount (their words). Never once did I receive a notification. Not a call . Not an email. Nothing. They just cancelled. However! They charged my card!! And that was confirmed by the customer sales rep. They charged my card even though they knew they were never going to deliver the products!! I had to call and inquire for order status to find out that they did not intend to ship anything. Now, why would you cancel an order and still keep the money?! Your suppose ship and then charge the card on file. Not the other way around. And then To leave the customer waiting for days to only to find out that the order has been cancelled. Incredibly shady I would not trust them anymore.

Hello everyone! Unfortunately, I tried the products from this company, but nothing changed. Additionally, payment was made for the product that arrived without my consent. As a result, I requested a refund through the support email, but I didn't receive any response. Surprisingly, even though I got a new debit card, the amount for the product was charged again the following month without my consent. The bank informed me that the company seems to have a token with my debit card, allowing them to charge money every month. I am extremely confused by this situation. I need support to understand not only the issue with money but also why these problems are occurring and why there is a lack of communication.

I had a subscription for the Hair Growth Serum. The first order came through with no issues, but for the second order I was charged and they never sent out the order. I've tried contacting their support team via the online form on their website multiple times and they never replied. 3 weeks went past and I was charged for another bottle. So I went to log a claim with PayPal and in the process found their support email. So I sent an email explaining my issue and it was the worst customer experience of my life. They offered me a templated response with an option to "switch to a different product" and return the item to get a refund, despite me clearly explaining that there was no item to return. They have still not admitted any wrongdoing or mentioned a refund, and canceled my subscription in order to "resolve the issue" and then closed my case.