VegamourReviews of vegamour.com

I placed an order on Nov 20ish before thanksgiving. GRO Kit is set to monthly shipping. I wasn't sure if i order and activated "subscription"but when i log in to their website, order history, it says "You don't have any subscription" but when i clicked on one of my recent order, i see manage subscription, i clicked and it says my next shipment is Dec. 22 (in 2 days). (I placed 2 different orders from Nov. 20ish) so i have 2 auto shipments and the payment i have on file was PayPal so i went and cancel auto payment on my paypal account. To make sure i don't get charge or for them not to send me the product i called Customer Service and the lady that answer and helped me was Joann. She was nice to help me out to cancel my subscription. She tried to talk me keep the subscription and she can change the frequency. My suggestions is, make your website where we can update/modify orders. It's kinda scary for consumer to see that they cannot able to make changes online and have to call CS to cancel subscription its sketchy. I love the product but just beware and be aware when ordering. Joann was great but VEGAMOUR need to update their site.

So far I have not noticed any significant difference in the growth of my hair or lashes. However the customer service has been very good and I will continue to use the product for now and let you know if I wish to continue. Thank you.

Customer service is great, but I haven't found a product that works well for me. I've been using the hair serums for over 1 year (every night massage it in), and have only noticed nominal growth near my temples (no changes everywhere else). I tried the eyelash serum, but it made my eyes so itchy that after a week I returned it. I've been using the eyebrow serum for 2 months, but haven't noticed any additional growth. Maybe it's just me, and the people who have great luck are those that have better hair/brows to begin with.

I love the products, although the price point is quite high. I started off with a set of 3 Gro Serum and later purchased a shampoo and conditioner. My experience was fine up to that point, but when I started a subscription for the Lash and Brow growth serums, I was give no shipping update until a week after the order, and then the order was pushed back further by FedEx. It did not even arrive on the 3-4x delayed date of delivery based on the tracking info. It finally arrived nearly three weeks after I purchased. When I called, Vegamour said they could not guarantee my future orders be shipped with other providers to prevent this from happening again, even though they’ve had many issues with FedEx. I canceled my subscription. For the price of these products, I expect the service to be better. If significant delays are occurring, that needs to be made clear at time of purchase, and updated information needs to be passed to the customer.

I wanted to make a purchase and use my rewards, no matter what I did I was unable to complete the process online. I had to call. The service rep was fine but not a great experience. Additionally, I placed my order on 6/22, it’s now 7/26 - why do I still not have my order but you have my money! It’s not the first time either!

I haven't actually received the product yet which is disappointing. The reason for the loss of two stars is that there was a glitch with my order and after 3 days I emailed them about it. They did remedy it, but didn't offer any expedited shipping or a discount at all. I'm not even able to see an estimated date of delivery and it's been 3 days since the second order was put in. I am excited to try Vegamour despite the glitch and delayed shipping.

It’s hard for me to give this a bad or good review. I live in a remote part of Canada and still received my items. I had to pay duties and of course the Canadian $ sucks. I’ve been trying the product for a couple months and I haven’t noticed much but the price and shipping is just unrealistic to keep buying to try longer. I called their number and they answered right away and cancelled my auto renew with no hesitation - so customer service was excellent!

I ordered from here on December 2nd getting a Christmas gift for my mom. 2 weeks later, I have not received any update regarding the order and I found out it still hasn't even been sent out. Just shows up as "unfulfilled" with no tracking number. No hope of it arriving in time now, and I haven't received any explanation yet for the delays Update: My order was finally shipped out, 16 days after purchase date. Still very disappointed with the speed but better late than never