VEG ER for PetsReviews of veg.com

Overpriced

There are two days a week regular vets are closed and pet owners rely on an emergency vet for emergency services. My dog and I spent 4+ hours waiting to be seen at the Columbia location. They had ONE vet on duty. One. On a weekend when it is our only option. My poor dog has been vomiting and diarrhea and the wait was really hard. We had to keep leaving so he could poop. Finally we ended up having to leave due to having to feed the rest of my pets and being told it could still be several hours yet to go, As a few cats seemed to take priority. They were able to walk straight in and were seen immediately. The vet area was freezing cold and I just couldn't do it anymore. So now I have to take off work tomorrow, lost time, to try to see if my vet can get him in, even though they are currently booked. I'm very worried about the health of my dog as he is not eating in addition to the diarrhea. Horrible. I have been VEG with the same problem before on a weekday. Where they actually have multiple vets working and very few pets there since vet offices are actually open. The fact that they only had one vet is very unprofessional and dangerous to the health of everyone's beloved pets. I will never return and will be sure to share my story with people I know who use them and anyone else who will listen. You just waste your time and your pet will still be sick. I feel so bad for my dog and hate that they couldn't help him feel better. Ridiculous and unnecessary. Staff your business accordingly to meet the needs of pets and pet owners.

Veterinary Emergency Group Review On a harrowing day, my 15-year-old dog Charlie, who is incredibly gentle and never bites, suffered a traumatic eye injury. After hitting his head on a railing, his eye began to protrude, and he was in obvious pain. I rushed him to the Veterinary Emergency Group in Falls Church, VA, around 3 PM. Stop #1: Veterinary Emergency Group - Falls Church Location (7500 Leesburg Pike, Suite 11, Falls Church, VA 22043) Despite Charlie's severe condition, the staff did not prioritize his injury. After waiting for two hours (8 PM to 10 PM), they referred us to their Georgetown location, a 20-minute drive away, failing to see the urgency of an eye injury. Stop #2: Veterinary Emergency Group - Georgetown Location (2311 M Street NW, Washington, DC 20037) Upon arrival, Charlie and I were placed in a room where vitals were taken, and then we were left unattended for two hours. After raising my concerns, a doctor finally arrived, stating that talking to me was delaying care for my dog. She ordered tests, which I had to prepay before any action was taken. They sedated Charlie only to discover they lacked the equipment for the necessary eye pressure test. I was told other locations had the equipment but were unwilling to share. Hours later, the vet suggested returning on Monday for an eye pressure test, diagnosing "dry eye" instead of addressing the obvious injury. The vet admitted she had not conducted the appropriate tests, yet prescribed painkillers and anti-inflammatory drugs without a proper diagnosis. She refused to refund the charges for the unperformed services and showed no empathy or urgency regarding Charlie's severe condition. During our wait, several other patients were attended to, seemingly due to preferential treatment, while Charlie's critical injury was ignored. Stop #3: Friendship Hospital for Animals At 4:15 AM, I arrived at Friendship Hospital for Animals, the only other 24-hour facility available. They immediately took Charlie in and started treatment. Within an hour, I had a diagnosis and treatment plan. Although they couldn't save Charlie's eye due to the delay, they quickly alleviated his pain and suffering, demonstrating genuine care and respect for both him and my time. Conclusion The Veterinary Emergency Group's handling of Charlie's emergency was unacceptable, reflecting a lack of priority for urgent cases, insufficient equipment, poor communication, and a disregard for patient well-being. I strongly recommend reconsidering this establishment for emergency care. I am exploring legal actions, disputing charges, and sharing this review to prevent others from experiencing similar neglect, any suggestions?