Vector SecurityReviews of vectorsecurity.com

I use Vector to protect my house and property from burglary and fire. They are always courteous and on time and have excellent employees. My only negative is that they charge more per month than other companies.

I don't have much basis for rating this service even though I have been a customer for three years. I have not had many false alarms, which is good. In the single experience that I had the notification call did not have a caller ID identifying Vector. Vector claims this practice is for safety in the event an intruder is actually in the house with the homeowner, which I understand. However, I which they offered the option to send a text to my cell phone to alert me. My call ended up going to voicemail and the voicemail was not picked up for several hours. Overall good service....I guess.

In our two years plus with Vector we have interacted with people from the company 3 or 4 times. At about a year we had some issues with the equipment. A technician came out, worked on the system, and we had not had any problems since then. Within the past two months we have had two incidents where the alarm was triggered. In both cases there was prompt telephone response from Vector personnel (in one case the police were dispatched). Both situations were because of "house sitters that we had employed". The actions of Vector personnel were just what we would have wanted.