Vector SecurityReviews of vectorsecurity.com

BEWARE!!! Vector will renew your contract without your permission. They will not contact you by phone. They will not contact you by mail. They will just renew your contract well before it is set to expire. You have no way out.

Tell you anything to get a sell BEWARE And trying to get in contact with them it's the WORST. I been trying to cancel my service with them since 3/2/18 but nobody is working and nobody knows anything.

Customer service is horrible. Took forever to get through to anyone for any kind of service help. Trying to cancel the policy was even more difficult. First we were told we would need to pay out the remaining coverage FOR THREE YEARS. Then when we finally got that removed they charged us another month while they processed our cancellation. We were told as long as we had it in by the end of the month, the following month would not be charged, but it was, even though I had talked to customer service 4 times to confirm and get paperwork in. This company needs to get their act together as I will never use the again.

This company used to be excellent, but after attempting to schedule an install of a 2nd security system in 2nd house, the Raleigh, NC branch would not quote me or call back. Vector is in sales right? I have paid my bill since 2010 right?

I did write a review to your company when we disconnected service. It wasn't glowing then either. Not sure why you'd care about my opinion now that I don't have service since we couldn't get you to care when we did. Non-responsive to our calls. We finally disconnected the lines due to reno work for 6 months before the end of our contract and disconnecting service completely and never once received a call from your service to see what was up. Not great monitoring. Before lines were disconnected your calling center failed to call us to check on alarms going off TWICE resulting in the fire department being dispatched. Selling agent was non-existent after he got us to sign the contract.

Vector is way too expensive and their security and video equipment is very poor quality. Once my contract runs out, I am switching to a much better company with state of the art equipment.

VECTOR IS HORRIBLE!!! STAY AWAY! I have been a loyal paying vector customer for 10 years. On September 21, 2017, I accidently set off my alarm by way of my key fob. Vector contacted me via my 2 way speakers and was unable to hear me. The representative did however, call my mobile phone and advised that she would have technical support to contact me to schedule an appointment to have my system serviced as they are unable to hear me on the 2 way (appointment scheduled for September 27, 2017). The following day as I am home on my lunch break, my alarm goes off without reason to the highest level. I disarmed my system and waited for vector to call…. NO CALL. So I contacted vector; I was informed that they weren’t alerted that my system was going off. She proceeds to run a series of test on her end with no success of my security system having communication with vector! She advised that she was going to add it to the ticket to have the technician service. REALLY!!! So are you seriously telling me that I am paying for services that don’t work?? This didn’t sit well with me, so I contacted vector again and spoke with Clinton Winters (supervisor). I expressed my concerns and needed to know where the sense of urgency was? He tells me that he only sees where my 2 way isn’t working in the system. I advised Clinton that I just spoke with a rep who tested my system and it was found that there is no communication between vector and my system, and waiting an entire week to have this issue resolved is not acceptable from a company who stands by reacting within the first 2 seconds and so on. Per Clinton, he would call me back to get someone out sooner, as this problem should be resolved within 24-48 hours. NEEDLESS to say I NEVER heard back from Clinton and my appointment for September 27, 2017 was kept. When the technician came out he found that the initial technician who installed my system didn’t have any screws in my system. He ran a few test and thereafter the communication with my system and vector was restored; however the 2 way speaker still wasn’t working. An order was placed for my system to be replaced, but it wasn’t going to be until October 6, 2017 when it could be installed. No sweat, as long as vector was alerted in an emergent situation, right? WRONG! Fast forward to September 29, 2017, I had house guests over who went outside with my system armed and myself not being home. Once I was contacted, my system was at the highest sound possible. It was disarmed, but it was rather peculiar that vector had NOT called me. So, I called them to find out that they had not received the alert. I was livid, as a technician was just at my residence 2 days prior assuring me that everything with the communication was handled. I was transferred to Clinton Winters again, the same Clinton Winters who NEVER returned my call the previous week. I was told by his secretary that he was in a meeting and would have to get back with me, I advised her that was not acceptable and I needed to speak with another supervisor or someone who really CARES about what is going on with my system. After about 5 minutes Clinton came on the phone unbothered. His only response was ma’am I don’t know why we didn’t get the signal. I asked for the number to corporate only to have him give me the number to customer service. I found corporates number online, but only received the voicemail. At this point I don’t need voicemails. Clinton called me back to give me the correct number and to say that they are going to upgrade my system to digital free of charge… Clinton I am digital. He then says maybe I am saying it wrong, I’m not technical… Then tell me, Clinton, what makes this system better? He says I will have to ask one of my guys…. Remember, he is the supervisor…. Miraculously, he did say that instead of having someone come on October 6, 2017 he would have someone come on October 2, 2017. After a few hours of thinking about all of the HELL that I’ve experienced over the past few weeks, from my SECURITY company, and I’ve been a loyal paying customer for the past ten years I decided to cancel my services. So, I called back calmly to ask to have my services canceled. OH MY… Initially, I was told once again someone would call me back within 24-48 hours to process my request. After getting off of the phone I remembered that a tech was scheduled to come to my residence on Monday, so I called back, the same representative answered the phone, but this time with attitude. I’m exhausted so I asked to speak with her supervisor. Her supervisor asked if I said that his representative had an attitude as though questioning what had just transpired. I advised him that this isn’t up for debate, I just want to cancel my services and have the debit that was just taken from my account refunded. My only reason for calling back was to cancel the technician for Monday. After, he reviewed the notes on my case he apologized and said he would transfer me directly to the cancellation department so that I wouldn’t have to wait the 24-48 hours. Once there the representative told me that I renewed my contract to a 5 year and I can’t cancel until 2019. WRONG! When I upgraded my system I contemplated getting cameras, but changed my mind because they are too bulky, instead I moved forward with having the digital system. That is a 3 year contract expiring December 2017. HOWEVER, with the issues that I am having with vector that should now be null and void. As I am speaking with her my system started to go off randomly!!! She immediately transferred me back to Clinton Winters, who came on the phone saying I AM NOT cancelling your services. I am now disturbed Clinton do you hear my system going off for no known reason, he calls Carlos, his technician, to walk me through disarming my system. REALLY, I’ve been disarming my system with Vector for 10 years don’t insult my intelligence. After I disarmed it, 2 minutes later it went off again, still with Clinton saying that he was not cancelling my services and I’m in a 5 year contract. I offered to forward a copy of my contract to him that says that is was just a 3 year and it doesn’t matter its now null and void!! Carlos proceeds to ask me if I am putting in the right passcode... REALLY!!! I asked for Clinton’s manager, Steven Hammer. He places me on hold and then came back to say that he has suspended my services immediately. I asked about my refund he said that it would be refunded and hung up the phone on me…. October 4, 2017 my funds still hasn’t been refunded to my account. I spoke with Ashley in the billing department who said that the funds were sent to my bank they just need to release it to my account. I didn’t see any pending transactions online with my bank so I called them. Per my institution, there isn’t any pending transactions from Vector. I made a three-way call with my bank and vector and spoke with Samantha in billing who said that she doesn’t see where vector had deposited the funds back into my account. I advised Samantha that I just spoke with Ashley 10 minutes ago who told me something different. Per Samantha she is trying to reach Ashley, but was unsuccessful she is going to return my call by the end of the business day. I’m sure that I was only told this because my bank was on the line. I despise VECTOR!! Please don’t waste your time or money!!! Did I mention that I was a loyal paying customer for 10 years and this is the treatment and thanks that I get. UPDATE--October 4, 2017 @ 2pm Samantha, just called me back saying that she didn't see on file where I spoke with someone in billing this morning, but she has read the notes again and my funds should be released to my bank in 3 days.. so did I just make up the person from this morning?! Aren't these calls supposed to be recorded? I've NEVER experienced anything like this. I guess if my funds aren't refunded in 3 days I'll have to call back.

I recently moved to a new home starting 8/31. I was a loyal customer for vector security for 10 years. I still wanted to continue the association to the new house that I moved. But unfortunately, I find the sales department's lack of appreciation for a loyal customer apalling. I have 20 months left on my contract and my monthly charges are 39.99. A month ago, before I moved , I requested vector if they can move my equipment to the new property. They discouraged me by saying what if they leave holes when they move the equipments. They are interested in pushing new equipemnts and increasing the price. This is a very unfair business practice considering that I am still under contract and cannot leave. I am happy to continue my association at the same price. But the sales guys are really pushy and don't care if I was a loyal customer or not. Can sometime help me with this please.