Vector SecurityReviews of vectorsecurity.com

**Update - thank you for your assistance. I was finally able to get my questions answered. Hopefully I will not have these issues again in the future. This started about 2 weeks ago when I contacted Vector regarding my account. I was asking about having the ability to control my alarm from a mobile device. At first I was told this was able to be done by a customer service representative that kept calling me "dude" or answering the phone when someone transferred me to him by saying "yeah", no hello, no how are you doing today just absolutely abysmal phone etiquette. I received a call back almost 2 days later saying that I would need to upgrade a radio which I'd only had for just over a year to be able to do this. I could either pay 300$ or save 100$ and extend my contract by another 3 years? That's simply not acceptable. I was transferred to retention's when I asked how much longer I had left on my contract, which no one has still answered to this point. When calling the retention's department, you are left on hold for 30 minutes, then hung up with no notice. I reached out over 72 hours ago with the contact us option from the website asking for more information and one of those items I was asking for was to simply let me know when this message was received and being looked into. I highly doubt that I will hear anything from this.

OK so far as being old technology. I am "stuck" with the old technology, hard wired system tied to my hard wired phone. Would like to change but cost too prohibitive???

One of your District Sales Managers is a friend of mine so I stick with you, if it weren't for this relationship I'd have changed providers long ago. Please upgrade your website to allow customers to manage payment methods there is no reason I should have to call and speak to someone to change my credit card details. Also, I'm leasing equipment and don't appreciate that I was charged $200 to upgrade the radio in the leased equipment because AT&T is discontinuing their 2G network. It's your equipment and if it no longer fits the needs of your partners you need to replace it at your expense and not mine.

We find that they take longer to schedule service than we would like here on Long Beach Island when we have a problem. That is our only complaint.

So far the service I have received has been good. The only issue I had is when I replaced a door and had to re-do the door alarm. I was told it would cost me $125 to have someone come out and re-attach the alarm and that I would have to wait a few days. What is the point of the alarm if i have to wait a few days to have it re-attached!!! That leaves me vulnerable on that door. The installers for the door are not allowed to attach the door alarm because if not done right they become liable. So I had to re-attach it myself. You really need to review your service policy.

No problem with ,my experience with Vector Security. However I have a couple of questions or comments: 1. Why is your monthly cost so much more expensive (25%+/-) than your major competitors? 2. If something goes wrong with the system, why is there a service charge for a service person to come and repair "your system".? It is not my system. It is "your System". If it does not work, you come and fix it. Free of charge!

The services are not bad, but numerous times the alarm has gone off due to defective sensors and no one called to check whether it was a break in or a false alarm. Secondly, your technicians have serviced the property several times over the last 18 months to fix numerous false alarms. Yet, the problem still persists. To get a technician to come back to service the defective sensors, we have to wait nearly two weeks! In the meantime, the alarm continues to go off in the middle of the night AND no one has called from your monitoring service. Your service used to be punctual and readily available. However, I believe that your company is over booked and unable to handle the volume of new work. I hope that this is a dip in your company and is not a prelude to service to come. I am not complaining, but since you asked for my review, here is my honest answer. I hope that this helps you to improve services.