Vector SecurityReviews of vectorsecurity.com

In the past year when Vector Security came out to address an issue they tried to present a sales pitch. I have been with Vector for 31years and I found this highly insulting. They are trying to have their workman pitch products. It has been happening the last couple of years. I called and complained about their new pushy practices. They should go back to their old customer service, instead of trying to make up potential issues. I hesitate to call them again because I know I will not get the whole truth. Overall I lost my confidence in the company. Once again another company about the numbers not the customers.

Somehow your policy of not checking if the alarm went off accidentally does not make me feel secure. What if we were forced to turn off the alarm when the system went on. Nobody would check on us. I remember when we first started there would always be a call when the alarm went on. So we were very careful to be sure it did not go on accidentally. And I felt that my children were safe when they got home from school. Now I am rethinking if I should try another system that would address this concern. I tried to do this through you but the agent who answered did not help me.

We would like to have an annual checkup to make sure our system is working properly. Also, my wife Judy called to inquire about adding cameras to our system and no one ever called her back

I have had Vector Security for a year and a half now and I experience many network failures. The six LOUD beeps that announce the system failure are alarming and have frightened me as well as guests. The service itself is fine and if I would have said outstanding if it weren't for the failures. Someone was out here to correct the problem and I haven't had as many problems as I did after the initial installation. But there are still problems. I have another year and a half to go on this contract and I dont know if I will renew.

I was very satisified with Vector Security until another company came in to offer me an upgraded system. During the time they were here I got to thinking that Vector never contacted me to see how things were going and if we needed anything. You pay every month and you never hear a peep out of them. Once I decided to change companies and I contacted Vector they acted like "Oh Well No Big Deal." They never said anything to deter me from leaving them. So that really made up my mind. Pretty sad that you pay all that money and they don't seem to care you are leaving. So hopefully the company I'm with now does not make me feel that way too.

We had Vector service for a number of years, once the equipment required maintenance, we were unable to get the problems resolved. The alarm staring going off at various times with no response from Vector. It took weeks and numerous calls to get the problem resolved. We ended up canceling the service and are now having difficulty getting Vector to stop drafting our account. We were no longer un contract.

security by vector :)

I am very surprised that you are charging me for a smoke alarm that did not go off when the room it was in filled up with smoke and for a window contact that has not worked within 6 months of installation. Is there not such a thing as standing behind your work?