Vector SecurityReviews of vectorsecurity.com

Hold time is way too long for something that is supposed to be an emergency response service.

YOU ARE AVERAGE NOTHING SPECIAL YOU OFFER NOTHING MORE THEN ANY OF THE REST OF THE ALARM COMPANIES. SO ITS REALLY HARD TO RATE, ANOTHER THING IS ONCE YOU SIGN THE PAPERS THAT'S IT NEVER HEAR FROM ANYONE AGAIN. GOOD SALES PEOPLE FOLLOW UP ON CUSTOMERS, THAT'S THE PROBLEM WITH COMPANIES ITS ALL ABOUT MONEY AND NO CUSTOMER SERVICE. SO I RATE YOUR COMPANY 3 STAR FOR AVERAGE.

I have been a loyal customer for many years and I have not been offered any type of upgrade. I did inquire about having a camera added but my bill was going to increase over $50. I told that person that I would just wait until my contract was over in 2016 and just get another security provider.

The Sales team was informative and great. We bought a house with an existing Vector system so it made sense to stick with them. We were roped into a 3-year contract with them. Free support calls for the equipment ended after he 1st year of the contract. 15 months after we began, we were told we needed to spend in upwards of $400 to replace 4 sensors and one door sensor. In pricing other vendors and their promotions, I realized I could get an entire new system for the same price. Only problem was, I was only 15 months into a 36 month contract. So we aren't even able to use the system right now because of the high number of false-alarms in the middle of the night but refused to pay $400 to upgrade sensors that went bad 3 months after our on-site equipment warranty. During the first 15 months, we had a technician out 3 times and had about 7 false alarms that we had to call about (on average one every other month in the middle of the night). Needless to say, we'll be canceling our contract with them and going with another company as soon as the 36 month contract is up.

Our system usually works quite well. There have been a few alerts on our system that read "system failed". Not a comforting thought as you about to go to bed for the evening. The price is consistent with a bonus for each new referral that signs up for service.

The Technician you sent was competent and courteous. Getting the appointment was a different story. When something malfunctions, we should not have to insist on an a timely appointment. we were initially offered a 10 day delay which was unacceptable.

When the original equipment was installed, it was never explained that I should get a service plan with it. When I got the agreement that I have been paying on for over 8 years, the rep/installer never said that was going to be the case. I understood that the monthly payment included that service for equipment "ware and tear" replacement over the years. SMH....

Overall good customer support and system. I wish they had an option to pay online (one time payment) but think you can only mail in your payment or setup an auto draft. Needed a faulty sensor replaced but opted out once they quoted me an absurd hourly rate for the tech to come in and swap it. Should only take 5-10 minutes but your charged a standard call out fee and 1 hr minimum. Things may have changed but I recall it was expensive.