Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

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Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vector Security reviews

Showing 67 reviews with 4 stars · Clear filters

Kinder
Oct 15, 2016
Great service
Great service and the support team is wonderful. They have always called me back if I had a question.
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Karen A. M.
Oct 12, 2016
Needs better phone service
We needed to have a repair person reconnect some sensors on new sliding doors. It was a very long process. First call I waited 18 minutes. And was told a technician would call to confirm. Nothing happened. After the weekend I called again. This time it was 9 minutes on hold. Finally spoke to someone who gave me a date and time frame. We never had this before and we've had the service for 25 years. Isn't there an easier way to schedule maintenance? Or do we have to set the alarm off?
Response from Vector SecurityOct 13, 2016
Hi Karen, Thank you for your feedback. Sorry for the longer-than-usual hold times. We have sent your review to your local branch for follow up. As an FYI, we have separate phone numbers for our branches for non-emergency business issues, and for our Central Stations for 24/7 emergency response. If you ever need immediate help in an emergency, we urge you to call our Central Station.
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Tony S.
Oct 1, 2016
Great Installation and Customer Service
I am very impressed with the installation and customer service. The Techs are very professional, courteous and very skillful. However I am not impressed with the sales department. I was at least expecting at least a follow-up call from the salesman after the sale was completed. As a matter of fact I tried to contact him a few times and left voice mails but never heard from him again. However this lead me to contact the Customer Service department which I am glad I did. I believe the Salesman should had contact me to follow-up and at least show concern to make sure we were happy and or satisfied with Vector. Otherwise we are very happy with Vector and the alarm system. Commendations for the Customer and Service Departments! Down with the Sales Department. Thanks You.
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Roger G.
Sep 17, 2016
good security
I thought Rob was very nice and was pleased at the work done and with Vector I would have liked new signs that I forgot to mention but I recommend Vector to everyone
Response from Vector SecuritySep 20, 2016
Hi Roger, We understand a representative has been in touch with you and new signs are on their way! Thanks for your loyalty and have a great day.
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Alex
Sep 14, 2016
Nice security system backed up by good service
We had our system installed in May with Internet access. I had a few issues in early June with our Internet connected lights and discrepancies between status displayed vs actual. The service department was able to debug the issue with me over the phone to my satisfaction. I really appreciate their response since I was heading out of town.
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Brian L.
Sep 14, 2016
Good basic service
Company is responsive to infrequent problems, components are good, no hassles.
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GWEN W.
Sep 14, 2016
Great service ..perceived slow response call during fire
We had some connection issues and the customer service was responsive and very helpful. Later in the month We had a small oven fire. I was surprised at the length of time it took vector to call us call once the alarm went off. I guess when there's a fire, seconds feel like minutes. I had already called 911. It was nice to know they were there as a back up and the smoke alarm worked. Lesson learned--keep a charged extinguisher in your kitchen. We were just toasting almonds!
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BILL S.
Sep 14, 2016
Rating Vector Security
I am very pleased with the overall service of Vector
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