Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

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Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vector Security reviews

Showing 41 reviews with 2 stars · Clear filters

Porsche J.
May 13, 2017
NEVER RETURN CALLS
I have had Vector for over a year now. Recently, I call to upgrade my service to cover my garage. The customer service center took my information and said they would call back. NEVER DID! So, I called back. Same situation happens again. "Someone will contact you" Well no one does. They get you to sign up and forget about you. DONT WASTE YOUR TIME WITH THEM!!!
Response from Vector SecurityMay 15, 2017
Porsche, We are sorry no one has followed up with you. We are forwarding your comments to the local branch for review. Thank you for your patience.
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Arnold W.
May 2, 2017
Arnold's Review
Good service
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Anthony T Adams S.
Mar 16, 2017
Customer service problem solving very,very poor
When terminating my service, I had to go through a lot of changes(writing a letter, scanning it , and sending it to a special department) that should have been easier and not so time consuming. I was promised a refund for my unused service more than a month ago and , to date, I have not received it or been told when it will come.
Response from Vector SecurityMar 16, 2017
Hi Anthony, We apologize for the trouble. We are forwarding your feedback to the local branch for follow up. Thank you for having been our customer.
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SUZANNE C.
Nov 10, 2016
Rude associate
I accidentally activated the auto pay online. When I called your billing department Stephanie had a bit of an attitude when I asked her to take me off auto pay.
Response from Vector SecurityNov 10, 2016
Hello Suzanne, Thank you for your feedback. We apologize for any trouble caused and are forwarding your comments to the local branch for follow up.
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AC
Oct 26, 2016
Vector Security
Security service is fine but sales and customer service is poor. The sales person did not tell me about additional service fees so I did not prepare to pay more than we had discussed. Also the contract time frame for service was not well explained and it is VERY DIFFICULT to get in touch with anyone to help at Vector Security
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Karen W.
Oct 13, 2016
Wouldn't work with me to cancel service
Don't offer connection to fire house, no digital or online service
Response from Vector SecurityOct 14, 2016
Hi Karen, Thank you for your feedback. We have shared your review with your local branch for follow up.
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SEAN F.
Oct 13, 2016
Good company.
Made a mistake...confused with another company. Vector is GREAT!
Response from Vector SecurityOct 13, 2016
Hi Sean, Thanks for updating your comments to correct the confusion with another company. We're glad to hear you're happy with the service you've received from Vector Security. Would you also take a moment to update the star rating as well? Thanks again for choosing Vector Security and have a great day!
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ANGELA F.
Sep 8, 2016
Jewelry was taken from my house shortly after the system was set up. It took three times for the Vector security people to make my system work
Not a good experience
Response from Vector SecuritySep 8, 2016
Hi Angela, Thank you for your feedback. We have forwarded your review to your local branch for follow up.
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