Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

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Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vector Security reviews

Showing 298 reviews with 5 stars · Clear filters

EDWARD B.
Jun 16, 2015
Good service.
I have nothing but good to say about both the service techs that come to the house or the customer service reps when you call. Those coming to the house work in a very clean manner leaving very little or no damage.
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EF
Jun 6, 2015
Happy Customer
Recommended to Vector Security by a friend, and have been more than happy with response to inquiries and service when needed. If alarm is set off, almost immediate call received. Very happy customer and would totally recommend to friends.
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EDWARD B J.
Jun 3, 2015
Very professional. Systems works well.
A good value for a dependable system. They don't try to sell you a bunch of bells & whistles you don't need
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Mary R.
May 30, 2015
Highly Recommend Vector Security
I've had Vector Security in my home for years and never had any issues. In fact, my sisters both have installed systems from Vector and are just as happy.
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DWIGHT D.
May 28, 2015
Satisfied customer but. . .
Vector security was fine, but like every other security company they lock you into a contract. I now use SimpliSafe because their monthly rate is only 14.99 and there is no contract. You can get more options for a higher monthly rate, but comparing apples to apples SimpliSafe is much more cost effective.
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RANDY S.
May 28, 2015
excellent attention to details
very pleased with the service experience
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DUANE B.
May 28, 2015
Good service from Vector Security
I have been very pleased with the service provided by Vector. I especially like having tech support when needed arrive quickly. I have not had any need for rework of any repairs. I think that I am getting good value for the money.
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Shannon O.
May 27, 2015
Excellent Installers, Exceptional Customer Service
After my home was broken into, I was recommended to Vector by a neighbor who used them for their security needs. Starting with my very first call to Vector they were responsive, sympathetic and professional. They understood my needs and did not pressure me into upgrading. I have had my security system installed now for 2 years and I have never had an issue with the hardware and software provided. Their website (Alarm.com) and phone app are extremely user friendly. I had to contact Vector today due to a sensor issue (it was a problem with my window, not their equipment). I went to their website this morning to open an issues ticket and before lunch I was contacted by phone with instructions on how to fix. I followed the instructions to send an email to local office and my issue was resolved by the time I came back from lunch. It's so refreshing to receive such exceptional & personal customer service. A huge shout out to my local Vector contacts Andrew and Alysia. THANK YOU!
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