Vector SecurityReviews of vectorsecurity.com

We had some problems with the reliability of the system (false alarms due to smoke detectors) and didn't get the best response initially from Vector's branch. However, after writing an online review, the branch manager reached out and is doing what is needed to address the problems. I'm optimistic that things will work out, and will come back and give them some more stars towards the end of 2017 after everything is settled.

The remotes don't work. I am still angry that you changed the contract with no warning and raised my price after 8 years all of a sudden by 25%. No improvement or increase in service, just a big hike in price.

inferior billing of customer.

The monitoring service is top notch. The customer service leaves much to be desired. I've been trying to get issues with my system worked out for months without success. Both front and back door chime with the same "front door" alert. The front door locks stopped working about 3 months after being installed. Tried using the battery replacement instructions to correct the issue, still didn't work and can't get anyone on the phone to come out or walk me through how to fix the issue. Had to remove some services from my plan (Air conditioning controls). Not sure if that was an included service or if I'm paying extra for something I'm not using. Can't get any one on the phone to answer my questions or to request a maintenance visit.

I have to rate Vector Security as Average because, for long term customers, upgrades are on the last things to do for their customers. I have had Vector Security for over 8 years and I received 1 upgrade which was not the newest upgrade. So, I will have to get another upgrade that is not current with the on going market. Other than that their monitoring system is really good, their response time is great .

The service is typically good but the people who call when the alarm is set off are not always properly trained. It seems to me that they should be given a script that is easy to follow. But on several occasions, the Vector caller has referred to my husband or me by name rather than asking our name -- clearly at odds with the purpose of the call, which is to test the identity of the person answering the phone. I have brought this to the attention of management on more than one occasion.

I've been with Vector for over four years. The monitoring is very good. The sub-contractors they use for repairs are horrible. They have no evening hours and you wait over 2 weeks for weekend appointments. They don't show up and don't call to notify you. I was without service for over a month and half until the company can "work" around my work schedule. Once the repair person came,all was taken care of. Vector monitoring and calling customer service are great! Repairs NOT so much!

Billings should be accurate and timely which has not always been the case .