Vector SecurityReviews of vectorsecurity.com

It took me over 2 months to cancel the service, lots of phone calls, lots of time on hold, no refund given, so they got me for 2 extra months. Be prepared to spend a lot of time trying to stop this service. I had to fax in a copy of my fathers death certificate.

This company is a joke. They sent out a local AC company to install their fancy thermostat that we could use to adjust the temperature using our cellphones. Turns out the thermostat was faulty. This created a temperature/humidity difference in our house and then turned into a mold issue on furniture in our sons bedroom. We spent several thousand dollars hiring experts to help with the issue because we thought there was a bigger problem going on in our house.Then we had to fix the mold issue that was created. Lots of money spent. We sent a formal letter to Vector requesting financial reimbursement for the problem THEY CREATED. This was a company THEY hired. In the year we have been trying to get reimbursed they have never responded to letters from our attorney. Customer service is terrible. I know you are getting our letters. It wasnt our fault that YOUR PRODUCT was faulty and that YOU hired a company to install this apparently terrible product. Step up, make contact with us, and make it right.

Try today to cancel service and the operator treat me with disrespect. I told her that i am an Army Captain that i am with Vector for more than 24 month and i have my orders for moving. She answered me that she don't care about it because i signed a contract for 24 months but if i dont call before it automatically renew every year without my knowledge. I recommend my soldiers to be very careful before doing business with this company because of my experience. "May 04, 2016" V/R CPT Angel L Hernandez Adjutant General.

Customer service department provided me with misleading information, then took over eight months to correct this error. Vector Security's customer service department provided me with misleading information. In August 2015, I requested to cancel my contract. A customer service representative told me this was possible and told me the necessary steps to cancel. Once I completed the steps and provided the requested documentation, I was told that my account would be cancelled. However, I began receiving past due balances from Vector informing me of a delinquent balance. I spoke with another customer service representative on the issue over a period of five months about the mistake. However, I still received no response from Vector explaining the issue to me. Finally, eight months later in March 2016, the head of customer service called me and explained that my contract ran through January and was not able to be cancelled. Understanding the contract claim, I am happy to pay my remaining balance, but I cannot believe the miscommunication from Vector Security and the considerable lack of true, honest customer service. This has been a horrible experience and I would warn any other prospective clients to steer clear of Vector Security.

We recently (yesterday) switched from ADT to Vector. My wife had taken a day off to be home for the installer. I work from home, but due to the nature of my work and current workload I needed to be heads-down in my office all day and could not stop to work with the installer. The problems started about 10 minutes after the installer arrived. Apparently the salesman who sold us the new system had made a mistake assessing the existing equipment and it was not compatible with Vector system they were going to install. We were told that we had two options, we could reschedule, and my wife loses a day off, or we could pay to have the compatible equipment installed. I explained that neither option was acceptable as this was their mistake, not ours, and frankly I had no problem remaining with ADT. The installer made a phone call and said everything was set and they would install the right equipment at no additional charge. Towards the end of a day the “Sales Manager” showed up. He said he was just there to make sure that we were satisfied. One sensor was missing a part and constantly sending false alerts. The installer tried to adjust it. In the meantime the “Sales Manager” left saying that he would follow-up with us later that evening. He did not. As my wife was showing me the new system. I noticed that there was only one fire detector on the main floor. None in the basement and none on the second floor. I do not know if there is any type of training or certification for someone who comes to your house and specs out a home security system, but I would expect that they would know that one fire detector per floor is the minimum requirement for adequate protection. We asked the installer about this when he returned and he said he could install them but they would cost $90 each. This more than doubled our quoted installation cost. My wife called the “Sales Manager”. At first he said we would be fine because we already had non-monitored battery operated smoke alarms on all floors. My wife told him that we didn’t need fire monitoring for when we were home we wanted it for when we were out. We weren’t trying to get over on them and even offered to split the difference and pay for one of the two smoke detectors. He agreed and said that would be $150. I guess he didn’t know that the installer had already told us they were $90 ea. When my wife called him on this, he replied that he said he would give us a 15% discount not a 50% discount. I wasn’t there, but this sounded like some salesman double talk to me. Then he proceeded to tell my wife that he couldn’t do anything for us because he already gave us a lot of free equipment. Keep in mind that the “free” equipment he gave us was because HIS salesman made a mistake. We got no benefit from this free equipment. The conversation ended with him agreeing to call back this evening to talk to me. Once again – no call. Charging us $150 for installation, then telling us if we really want it to do what it’s supposed to do, it’s going to cost $150 more, sounds A LOT like bait and switch. Especially since they had already disconnected and removed our existing system. I am looking into what it will take to get out of this contract and get my ADT equipment reinstalled.

I can't wait for my 3 year contract to be up. Basically, I'm paying month to month, being stuck in this ridiculous contract, with equipment that doesn't work . Was promised a discount rate, but that never happened. They called my 70 year old mother middle of the night because we had a low battery signal on one of my sensors and scared her to death. To the person that made that call... seriously, use some common sense! They told us, because of our problems they would lower our rate 25% and to look for it on our next bill. We never noted the discount, and the vector agent changed her tune. Saying we will get the discount after we sign up for another 3 years. Hahaha nice switcheroo. No thanks to the "discounted" extra 3 years! Faulty equipment is constantly waking up my newborn. They want $109 just for coming out just to look at it. Then an additional $32 every 20 minutes it takes them to figure out what's going on. No thanks! I'm not giving them any more money than I have to. I dread having to call customer service. They must train everybody to be cold and insensitive because that's how they come across. All they try to do is up sell into another 3 year contract instead of fixing the issue at hand. In a time where competition is heavy, instead of keeping customers happy by doing the right thing, they want to extend our contract and tack on additional "service" support; because they are so good at it! Family who have ADT and simplisafe get far better service and equipment than what we do. My mistake for thinking paying more would result in something better. And that was just for my home...My office is also vector, and that will be ending soon as well. Again equipment issues they can't seem (really don't care) to fix even though I have their top care service plan. bottom line, Vector doesn't protect you from thieves, they, are in fact, the crooks.

NO CUSTOMER SERVICE. BEEN TRYING FOR WEEKS TO CANCEL MY SERVICE. CONTRACT IS OVER. Started with a dishonest salesman and install tech who told me to tell the people on the phone that the old system was removed before it was, so, it never got removed, its still here. Straight up lied. Never got the 2nd key remote I was sold in the deal either. 3 doors, glass break and fire $50 a month, 5 year contract. Yeah I was stupid. Go compare the same thing at ADT and several more companies for MUCH less. Now I've spent 3 weeks trying to get the "Special" department on the phone who can ensure me that this doesn't auto renew. I've had call after call trying to sell me a 2G to 4G upgrade for a 3 year contract for 3 months. I can reach lots of people who will sell me something but NOT ONE who can ensure me my contract is over. I get transferred all over creation from one department to another. Amazing! Don't go here. Next email is the BBB.

I have been trying to reach someone about getting a certificate to provide my insurance company! I have spent more than 45 minutes dealing with what should be a simple issue. I have been transferred everywhere or the call cut off totally - or no answer at all! This is not the 1st time this has happened! Have been a customer since 2015 will be changing 2016! Will never recommend to even my worst enemy!