Vector SecurityReviews of vectorsecurity.com

This is the most dishonest and disappointing company I have ever dealt with. One example: a system is supposed "to move" with a customer. Our representative in Naples, FL, AAA, refused to remove our system before we closed the sale on our home. After the closing, the company actually went to the new owners and expected to be let into the house to remove the system. This was, somehow, our fault. Another: We never -literally never- use the system. I have called to have a premium service removed repeatedly. On two occasions, I was told that it would be removed from my bill. When it wasn't, I called back and there was no history of me ever making a call. In other words, apparently call/account history was deleted, for no record of my existed. I refused to pay the extra fees and unfortunately, collections is being threatened over $10 and $10.70. I have even given in and paid the charges, yet the payments weren't posted nor were the checks cashed. DO NOT even consider this company. You will regret it. This is a review from a current customer...not a fake review. In fact, I have to enter my account number to submit this.

They don't work weekends, System takes pictures while using the bathroom.

I have Vector security at my home for two years now due to a three year contract. In these two years my equipment acted up two times. I had a similar experience both times. I would get a call early in the morning from the monitoring department that they have received trouble signals from the equipment. Since I had purchased the additional warranty, I asked to talk to the service department, who took all details of everything from me, and then said that I will be contacted by the local team that will set up an appointment within 48 hours. Three days went by and I did not receive the call. Upon calling them again to follow up, I was told that someone will contact me within the next 48 hours. Still no call. And I still get the call every morning from the monitoring department. Few days later, someone named Kevin calls me to ask if someone came by, and I reported negative. 3 days have gone by since. I am stuck with a contract, equipment issues and non existent customer service.

Vector Corporate refuses to let me out of my contract despite me being relocated for work to a place they DO NOT cover. Plus they are taking the equipment out of the house, so what am I still paying for? Just don't do it and call ADT. I thought working with a smaller local company would have benefits as I like to support the local business however, in this case I wish I would have just called a real organization. Stay away at all costs unless you know you will never leave your house under any situation.

I have been a customer of Vector for more than one year. Recently we have to move from Georgia to Florida. However, before we move to our new place we contacted Vector to ask if they have service in our new location. We provide Vector our new address and they told us that our new location was under their service area. A couple week before we moved their representative Billy Kelly stop by our house and told us that Vector was going to transfer our system to our new location. Also, Billy Kelly told us that he was going to stop by the following week to drop off the new equipment for our new location. We left state and Billy Kelly never came back to our house, we call him several times and he never answered the phone. We are being calling since August and the information provide is the same since day one. We arrive to our new location and contacted Vector to arrange an installation day and we find out that the do not cover our area. In top off that today I received an invoice from Vector Security charging us $1,900.23 dollars for cancellation. I really don’t understand how they want to charge me that amount, since the beginning they told me that they will going to transfer the system to our new location. Second, after we have arrived to our location and contact them to schedule an installation, they come back to us that they do not service the area.

I've been with vector for over 10 years never had problem, one comes up tried to get understanding by speaking to over the phone Supervisor name Chris and Stephany and was dealt rudely like my years being a customer with multiple units and sign promoters doesn't matter. Didn't want anything Free but keep in mind good customers like me help grow companies..

I've had several issues with getting my issues resolved in a timely manner. When trying to find information on how to end my service once the contract has expired, they are not forthcoming with all of the necessary information.

2016.09.09 Update. I am finally buying out the remaining year of my contract with this company just to get away from them. It turns out that my panel in my house had not communicated with the central station for over a year. That means if I would have had a fire, a break in, or any other issue, I would have been screwed. When I asked them about a refund, they stated that it is in my contract that I was suppose to call once a month to ensure that my device is communicating. No one mentioned this, no one showed me how to do this. No one I know with an alarm system ever does this. Such a waste of money. Just call me and say "We see your panel hasn't successfully connected in 10 months.. " or anything! Instead I am told that it my fault. How could I ever possibly know this?! I just threw away that $400 last year. What if I would have had a fire? This is just something a lawyer through in to make sure this company would never be found a fault for comm issues. Original review: This company has very poor service. This is an honest and accurate review (They keep marking me for deletion) I am not affiliated with any company nor am I trying to sell you on a product. This is not an advertisement. I think this is how they are getting my reviews deleted so I will keep changing them until Google allows it. Thanks google admin! You guys rock. But, instead of leaving this company a scathing review, I will instead leave all the information needed to avoid them as this is the best use of my effort. First of all, we are in the year 2015. Everyone has wifi, a network connection, and smartphones and this type of ridiculously expensive subscription based service is un-needed. Cons: * This system does not integrate with any modern protocols such as Apple's Homekit or Samsung's Smart home. * Do not think that you are going out and buying a Wemo light switch or Phillip Smart bulb and have it work with this system. It will not. * This system will not allow for upgrades to newer technology cameras or sensor without increasing monthly subscription. * You pay additional money if you want to just add sensors which makes no sense. ($10/ monthly for 2 sensors) * No way to customize anything yourself * Panel technology is 4 years old which is ancient in terms of technology. * Get ready to pay your local police department as well if you are in the DC area for additional "false alert" charges. Either subscribe with them or pay $100 when they are called. My sentence, I mean contract is for 5 years. When I asked them if I could get out before the June 2017 deadline, they said sure, for a mere $915. This type of company is not sustainable in this day and age so don't get tricked into this $2160 ($37*60 months) door chime like I did. Look up Simon XTI to see the panel they use and buy it without the subscription. Look up iSmartAlarm. Only $249 with no monthly fees Finally, research "SmartThings"