Ryan B.
I ordered a bag from their social media…
UPDATE: I received the product (it's a fine product), and contacted the company to return because I had another product I ordered at the same time and didn't need both. They offered a 50% discount to keep the bag (which I gifted to my husband) and were diligent in the follow up. Not sure what's up with the website comms, but I hope they fix that for future customers. As I said, the product itself is well made and worth the price. Previous note: I ordered a bag from their social media (through Instagram) and signed up for emails to receive a discount. The discount was never applied to my product, so I contacted them for assistance via their website immediately after I placed the order. Waiting 24 hours for a response - nothing. I tried escalating through the "chatbot" on their website (response time estimated at several hours) and two days later... nothing. This is unacceptable for a consumer products site. I will be disputing this with my cc company.