Vat19Reviews of vat19.com

Response from Vat19Dec 14, 2016

Dear Sharon, Thank you for the review and for your recent purchase. I apologize that you were not satisfied. I reviewed the contents of this Mystery Box and I believe that two items are missing. There should have been one tin of putty as well as either a Camera Lens Mug or a Q-Man Magnet. If those items were not included (sometimes they get wrapped up in packing material), please let me know so that we may send those to you immediately. Please note that the Gummy Pizza, Putty, and Magic Milk Straws are some of the most popular items on your site. If your grandson is a fan of Vat19, I'm sure he will enjoy those items. Again, I apologize for the disappointment. At your convenience, please let us know if the two other items mentioned were not included so that we may rectify this situation. -Jamie Salvatori, Owner, Vat19.com

Response from Vat19Dec 14, 2016

Thank you for your feedback. I apologize that you felt disappointed with your transaction. Please note that Vat19 does not charge or collect duties and taxes. This is solely a function of the courier (DHL Express in this case) and the local customs authority. This is mentioned clearly on our website during checkout. We are unable to estimate the amount of duties & taxes prior to a shipment being sent. However, because this customer was so upset that the duties & taxes (roughly $28) amounted to nearly 50% of his purchase, we refunded him the total value of his fees (which we did not collect) as an act of good faith. This customer was convinced we were running some sort of scam. I can assure you that we are not.