Vase MarketReviews of vasemarket.com

Vase arrived broken. Emailed support twice. No response.

I was not happy the day of my event to open the box and find 3 of the 6 vases broken! They need to have better packaging so glass is not broken in transit!

You have alot of nerve asking me to review a product I still haven't receieved! I have made several attempts to email, chat and call and have had no response. I would like to cancel the order. I will call again today and if no one picks up the phone I am calling AMEX to reverse the payment and investigate your poor business practices. You gave a false shipping tracking # and FEDEX has no record of receiving the product from you to ship. Again, Please cancel order #100041641. The order was placed on 4/22/20.

Your wedding day is supposed to be the happiest day of your life. Thanks to Vase Market I will always remember the feeling of being duped. All brides, or anybody planning a party RUN!!!!!!!!!!. I know that the cheap prices are enticing but it is not worth it. My vases that my elderly mother brought were uneven, and not able to support the weight of the flowers. When I tried my centerpiece on the vase it crumbled. I was so distraught, trying to save from renting from the florist I ended up spending double. Furthermore, I still had to rent vases because of the poor quality I received from vase market. Buying from them was truly a fiasco. It’s not enough that vases arrived on two separate occasions broken, and they take forever to provide a refund. You must go through hoops and relays just to get your money back that you spent. Customer Service is extra professional during the buying process, however when you try to return the true colors of this business comes to light. They tried to charge me 118.00 for shipping labels, and the cost of the merchandise is 192.00. Leaving me with a whopping 74.00 refund. I will be posting this on every wedding g sight, to help save brides the aggravation. Please it’s not worth it….

I typically don’t write reviews but felt compelled because this company has terrible customer service. Do not purchase vases from vase market. The liner supplied with our boxes leaked and ended up ruining $400 worth of flowers. When I contacted customer service they did not resolve the issue, but also blamed me for not calling them to make sure their vases/liners held water appropriately before I purchased them. Do not waste your time or money. Response to reply from vase market below: I did initially call customer service, left a message, a no one returned my phone call. I then reached out via email and had the experience outlined above. The description on the website should indicate that the vase and liner is more suitable for succulents. I asked to return the product because I was unsatisfied and was told I couldn’t because they were used. I didn’t know they leaked until I used them, so your return policy seems unreasonable.

They sold floral wedding wood boxes with liners to hold the water and all the water leaked in every 24 of them. The company will not stand by their product and refused to handle the situation. I guess their customers satisfaction means nothing.

3 vases arrived completely broken (17% of my order!) and they refused to honor their return policy. I travel for work, so when the vases arrived I placed them carefully inside my home but then I left for work for a few weeks; when I returned and opened the packages I filed a claim. They stated that they only give you 15 days to file a claim, and used that to refuse to honor their return policy. I have picture proof, showing the damage while still in the original packaging, but that didn't matter to them. Beware if you purchase from them, be quick or they will not help you.

The candle holders were great but the 28in x 4 in cylinder vases were HORRIBLE! The were wobbly, crooked and had quite a few very noticeable inclusions. I would not recommend buying vases from here. The customer service is great tho if you make it clear to them what is not acceptable with their product and how you would like your issue resolved.