VASA FitnessReviews of vasafitness.com

My review is about vasas billing. I'm shocked at all the negative reviews for their billing practices. I've been a vasa member since it was golds gym and was bought out. I've always had the same membership it's about $20.00 a month. The gym itself is ok except that vasa in Orem is always packed hard to find parking. But that's not my complaint.. about 3 months ago vasa started billing me twice a month 20.00 then 18.00 a week or so later. First I thought it was one of their fees they surprise you with until they did it next two months also. I called vasas billing office called paramount acceptance. They put you on hold for ever and rarely text you or call you back if you choose that option. Now my account is $127.00 past due as there's several decline nsf fees for funds they were trying to take out. I was told by paramount that I had changed my membership to studio. I don't even know what that is or means. Apparently studio you can bring guests or friends or something. I didn't ask for this. I'm a 61 yr old retired man. I don't have any 60 something hommies that want to workout or go to the gym and my wife's disabled. So I can't access the gym until they figure it out. They owe me money that they took out. I told paramount ok credit my account and we're good but now my account is under some type of hold review of my account . I can tell from all the previous reviews how this is going to turn out. So I'm going to another fitness center tomorrow. I don't have time for their incompetence and sketchy business practices

VASA FITNESS ARE CROOKS LOOKING TO STEAL YOUR MONEY!!!! In January I decided to go on a health journey and decided to try personal training at Vasa Fitness on 100th and Wadsworth. it was super close to my house and was excited for this new journey. About 2 weeks into my sessions, I was called and told my trainer had moved on and they set me up with a different trainer. We got along really well, she seemed motivated and ready to help me with my goals. She started to miss sessions because her mother was sick in the hospital. So she had missed 2 sessions but had been told they would make up the sessions. the last week in May, my trainer told me she would be out for 2-3 weeks because her mother passes away but she would return and make up my sessions. When 2-3 weeks rolled around, I had not heard from her so I contacted Vasa and was told that they would get me a trainer, 4 more conversations later and about 3 weeks later, I finally get hooked up with a trainer. I was upset it took this much effort to get the services I was paying for. The new trainer worked with me for 2 weeks and then quit herself. I talked to the front desk 2-3 more times asking if I should freeze my account until my trainer came back and asked if my trainer on leave was even coming back. They told me she would be ready to start July 27th assured me she would be back and ready to make up my sessions. August 2nd rolls around and I still have heard from my trainer. So I contact the front desk again, I am pretty upset at this point and am told that she is not coming back but that they will set me up with someone else. August 4th, I call and ask who is going to be my trainer. They tell me oh yeah, sorry about that we will get you hooked up with someone right away. August 5th rolls around, no word from Vasa, so I call again and am told they will get me a trainer that evening. I am texted that evening from a new trainer; he ask my availability and I give him several times on everyday but Friday. He replies that he only has Friday's available. At this point I am LIVID. I don't want to work this company anymore. I ask the front desk for a refund. They said of course we can get you a refund only to find out that NO actually they won't refund my money but they could upgrade me or cancel my payments and wave the 30 day notice. VASA WILL STEAL YOUR MONEY. THEY WILL CON YOU INTO PAYING. THEY ARE CROOKS AND ONLY LOOKING TO TAKE YOUR MONEY. I WAS SPENDING $90 A WEEK, DIDN'T GET SERVICES FOR 3 MONTHS AND ARE REFUSING TO REFUND ME. DO YOURSELF A FAVOR AND GET PERSONAL TRAINING FROM SOME OTHER COMPANY OR PERSON.

Vasa has a rigid cancellation policy that includes a 30 day notice. Yet they don’t tell you about this when signing up. They will continue to charge your account for a month after canceling, which sucks if this includes the $50 “rate guarantee fee.” I am very frustrated with Vasa’s customer service and will be looking for a new gym that cares about people, not just making money.

Avoid this gym, terrible billing system, no flexibility and will do everything to charge you ridiculous fees. Just don't waste time or money on this gym, avoid like the plague unless you hate money.

My name is Michael Jordan, and I have been a VASA member for several months (and was a member in the past). During a recent visit, I experienced extremely unprofessional treatment from both a staff member and the manager. When I went to purchase a protein bar, the employee did not greet me, refused to engage, and only pointed to the register without saying a word. When I asked for his name and corporate’s number, he refused. The manager then came out and immediately reprimanded me without asking what happened, siding with the employee and escalating the situation. I left feeling disrespected and frustrated, and I have never been treated this way at any gym.

The gym is fine, the equipment and staff were good, but as many have said, their cancellation policy is full of hidden fees and scammy policies. They are correct in that their fees are officially in the contract, but the details they get you with, mainly the rate guarantee fee, are buried, obscure and confusing. We had a very frustrating conversation with their customer service company that leaves a very bad taste in my mouth. I would like to be able to recommend the place, but absolutely cannot because of their unethical practices of extracting fees through technicalities. Seems like very poor business practice that won’t serve them well in developing a positive brand identity. Stay away and use a different option, there are many.

Their billing policies are a complete scam. Even if you try to freeze your account, they will take all the 3 months of the freeze and make you pay anyway after the freeze is over. So you are still paying even though you're not using the facility. And they give no warning either. They just take it from your bank. If your account is frozen you cannot cancel it either. They will not call you back either. You'll wait for someone and eventually ask to be called back. They won't. No one on the phone can help anyway. I tried to cancel and no one could help me. I'm still trying to cancel this BS. AVOID THIS PLACE AT ALL COSTS! Go to a community recreation center instead and support your city. The facility was nothing special. The pool was always freezing cold. Staff was basically just college kids who needed a paycheck, didn't really want to be bothered by anyone.

This place is run down. They have old machines with wear and tear on them. Showers don't work except two. One being a handicap stall with half a curtain on it. Now here is the real kicker, I was assaulted by another member. I called the police, they removed the assailant and then the gym cancels my membership because I defended myself. They will not have your back as a victim. I guess they want you to be injured and assaulted. There are nicer gyms in the area, with the same amenities and nicer people.