VASA FitnessReviews of vasafitness.com

I should have read reviews here before ever signing up with Vasa. Deductions and surcharges without any invoicing or notification. Do no sign an ACH contract with these guys or they will use your bank account as if it was their ATM and then customer service will say too bad so sad, it is your responsibility to review the contract.

This membership was for my Grandson that is autistic. After repeated cancellations for personal trainer and finally a no-show without notice, then found out the trainer was no longer working for VASA, we tried to cancel the membership. They have a "customer loyalty" number they give you to cancel but only want to charge a fee to cancel and will not make adjustments for payments made where no services were received. Dustin the trainer manager hung up on me when I tried to explain the situation. If you are considering a membership you might want to go with another gym. They have no customer service when you are trying to cancel. Also went to the gym and they were even less help. Again only referring to the "customer loyalty" phone numnber which is nothing more than their billing company.

Vasa app is piss poor. Used it to get a membership and it registered me for the gym of its choice as it never gave me an option to choose one. Called customer service after my app showed the incorrect gym. They admitted they know this happens but I would still have to pay the $25 gym change fee. I disputed it and they said I can “wait until there’s no change fee or pay the change fee and switch gyms now. Absolutely a joke of a company and customer service. They also said the app has issues and we should apply to join online. However online it said to use the app.

Tried for a week to cancel my membership. when using the vasa app. I would go thru the process of entering all of my information and request cancellation but would always come to a reason why they could not cancel at his time. I had to use my pc to access the vasa site and use the chat feature to finally get membership cancelled. they still charged me for the next month and tried to charge me a cancellation fee. Do not, Do not, join vasa.

If I could give 0 stars I would. Recently I’ve been getting texts about past due payments on my old account, an account I cancelled months ago since I was moving out of the state. I was given a phone number to update my payment info to take care of the balance. I called the number and explained that I had cancelled months ago. The customer service agent was extremely rude and condescending. He said there was nothing they could do without “proof” of cancellation. I said that I went in person to cancel and that there must’ve been a mistake. He again was very rude and said he couldn’t do anything about it unless I paid the past due balance. Now they are expecting me to pay for a membership I haven’t been using for months and threatening to send my account to collections. Horrible customer service and horrible cancellation process. Go lift somewhere else.

such a scam of a gym! do NOT reccomend!

Worst deal of my life I started off with a basic membership and then end up getting charged two different times of my surprisingly which I didn’t know got charged late fees so a $40 membership went up to $80-$200 a month and then their pools are filled with disease, different colors And must are. The equipment is broke and there’s urine all over the floor every single time you come in this is in aurora co on Quincy Road.

This gym has gone downhill. It's ridiculous. The steam room, massage tables, and other equipment are always down. The showers reek of mildew and mold. They should be sprayed with bleach disinfectant daily. They waste the staff's time​ checking guests' passes instead of having them spray the showers daily​ and clean the bathrooms and rack the weights. The staff are okay. It's the owner! The South side location is way better and equipment isn't always down.